The interactive training module – Consumer Vulnerability in Later Life – has been revised to take into account the latest regulatory guidance from the Financial Conduct Authority (FCA) and illustrate how this applies to working with vulnerable customers.
It includes a new section on coronavirus and how this may affect clients – with more people expected to become vulnerable as a result of a range of events such as ill-health, bereavement or financial difficulties brought on by the pandemic.
Another update includes a section on cognitive decline and how this interacts with characteristics of vulnerability.
The refreshed module offers a certificate created to reflect the updates made and advisers will qualify for 60 CPD minutes upon completion.
Around 5,700 people have registered for the initial module since its launch in 2019, with 96 per cent of users saying they would recommend the training to colleagues and others in the industry.
The online module has been recognised by the FCA as a good practice example of how firms have been proactive in providing training opportunities for advisers and supporting this community interact with older customers who may be vulnerable.
Stephen Lowe, group communications director at Just Group, said: “Vulnerability continues to be a major consideration for the financial planning industry with the FCA expected to issue finalised guidance in the first quarter of this year, and we’ve revised this module to help advisers be confident they are identifying and interacting with vulnerable clients sensitively and appropriately.”
The module is appropriate for advisers who have already completed the first module and those new to the sector.
SOLLA founder and joint chairman Tish Hanifan, said: “The FCA continues to increase its focus on vulnerability with its ongoing consultation aiming to ensure there is appropriate protection for vulnerable consumers.
“We are committed to helping people and their families find trusted financial advisers, and so we are delighted to have developed this fantastic training module in collaboration with Just Group.
“Updating it will ensure that it continues to provide outstanding support for intermediaries and elevate their quality of interaction with vulnerable clients.”
