Skipton Building Society has launched a new-build help desk which will allow brokers to phone the specific service team.
The mutual said setting up the team and the help desk came following feedback for the “need for broker education and familiarity in the new-build market”.
It said the team would be on hand to answer broker queries on new-build cases, and would be open to calls between Monday and Friday from 9am to 5pm.
The team will support enquiries or pass it on to one of the four new-build help desk underwriters.
The mutual said that depending on the complexity of property enquiries, the team may need to speak to panel surveyors for guidance, in which case a timescale would be agreed and updates issued.
Rachael Hunnisett (pictured), Skipton’s national accounts and new build lead, said that the mutual was “committed to supporting the new-build market” and she was delighted to launch the help desk which would be a “dedicated resource to support brokers with complex new-build enquiries”.
Paul Fenn, head of business development of Skipton Building Society, said: “As part of Skipton’s growth plans and aspirations to become a top 10 lender, expanding our broker support to include a dedicated new-build help desk is a fantastic addition to our lending proposition.
“This comes after we have already expanded our business development manager (BDM) team and made multiple criteria enhancements this year, showing our continued commitment and support to the intermediary lending market.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
