The lender has launched a new A-Z of lending criteria following research that found a common reason brokers visited Natwest’s site was to find out about its lending policy.
Additional features on the home page include Natwest’s LiveTalk instant messaging service, its affordability calculator and real-time mortgage application.
Brokers will also be able to download sales literature, forms and guides and an up-to-date list of current mortgage deals.
Sarah Taylor, head of service development, Natwest Intermediary Solutions, said: “Our research showed that one of the key reasons that brokers visit our web site is to find an answer to a query about criteria. So, we have introduced a new A-Z of lending criteria that provides a comprehensive run-down of many of the common policy queries that get raised.
“Another common reason for a visit is to check on processing timescales. We have included an overview of these on the home page so that intermediaries can quickly find information about things such as average speed to offer timescales for both purchase mortgages and remortgages, the date of applications that have been progressed to underwriting or require further information and wait times for LiveTALK and telephony.”
