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Skipton launches interactive Twitter chat for brokers

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  • 16/04/2018
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Skipton Intermediaries has launched @SBSBroker Help, a Twitter handle for brokers with queries, service issues or keen to troubleshoot a case.

 

The Yorkshire-based lender said it believes it is the first lender to offer more than a one-way information channel on Twitter and already offers @SkiptonIntermediary, the lender’s news and information channel.

Brokers simply direct message (DM) or tweet the lender.

 

Skipton broker Twitter support handle

 

The channel is operated by its broker support team and the mutual said the service is ‘designed to improve our service by offering brokers more choice around how they can get in touch with us.’

The channel will be open from nine to five, from Monday to Friday and from nine to twelve on Saturday morning.

At the end of February, Skipton agreed a merger with Holmesdale Building Society set to complete on 1 October this year.

Holmesdale Building Society said the need to merge had been driven by the competitive mortgage market and that its members would likely see improved borrowing rates as a result.

 

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