Allen will take over from interim CEO, Alasdair Lenman, who was appointed in July, early next year.
She has more than 25 years’ experience in financial services having held senior executive positions at several large retail banks in the UK. In her current role at Barclays, she is responsible for leading frontline teams in delivering a differentiated customer experience.
In a previous role, Allen was responsible for Santander’s UK Retail and Business banking, supporting 15 million customers and with a nationwide network of branches and customer contact centres. This followed her role as chief transformation officer.
Prior to Santander, she was at Royal Bank of Scotland for more than four years. She is also a former board member of UK Finance.
Allen: “Leading the Society to deliver more value”
John Heaps, Chairman of YBS, said: “I’m delighted to welcome Susan to YBS. Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the Society how, when and where they want to, and this will complement our branch and telephone channels.
Allen added: “I’m really excited to have the opportunity to lead an organisation which has such a strong sense of purpose and which supports members at key points in their lives.
“Yorkshire Building Society’s successful, sustainable mutual business model means it is well positioned to adapt to the changing needs of its members. I very much look forward to joining the team and leading the Society to deliver even more value for the members and communities it serves.”
