Case study: Training to become an underwriter

by: Robbyn Wooley, underwriting team manager, Accord Mortgages
  • 15/06/2016
  • 0
Case study: Training to become an underwriter
Robbyn Woolley discusses her journey with Yorkshire Building Society Group’s intermediary-only arm, Accord, from case manager to managing an underwriting team.

Working as a case manager could be frustrating at times because your hands were tied by policy and you were unable to make lending decisions, which could create strained relationships with brokers.

The development of Accord’s new underwriting approach, initiated in September 2015, provided the case management team with huge potential for development and growth. We were all trained as underwriters, giving us the autonomy to make commonsense and responsible lending decisions, and deal with cases from day one to offer stage.

During the three month in-house training programme, we undertook a two-week classroom based course with interactive sessions examining our lending policy and areas of risk, as well as reviewing industry regulation. We then moved on to process live cases, under supervision, which were thoroughly checked before a lending decision was made. Further training was given to individuals who needed additional development. To be mandated as an underwriter, candidates had to demonstrate they were fully competent in all areas.

Newly mandated underwriters receive a great amount of support, and there is plenty of opportunity for further development, such as specialising in more complex cases like large loan lending. The whole team regularly attends training updates, which provide revision on specific topics and address any trends or errors that have occurred.

I was extremely keen to become an underwriter and I received my first underwriting mandate after 10 working days, which was previously unprecedented – the average time it takes an underwriter to be fully mandated is 10 to 14 weeks. For me, confidence, an appreciation of risks and, most importantly, passion and enthusiasm for the role, are all imperative to becoming a successful underwriter.

Brokers are also reaping the rewards – they can now speak directly to underwriters, and even get in touch with us prior to submitting an application. My relationships with brokers have greatly improved because we’re now working more closely than ever before with them to achieve the same goal, and we are all passionate about helping borrowers to buy their dream home. We are able to consider all the factors in a case and look at the application as a complete entity, making autonomous, commonsense decisions about the borrower. This has removed the need for some of the documentation which is a great time-saver for both brokers and us.

At the start of this year, I was proud to be promoted to manage a team of nine underwriters. I’m in a great position as I have been in their shoes, so I can share my knowledge and enthusiasm, and help the team to flourish in their careers.

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @OTJournalist: “As the reality of April’s tax changes starts to bite, the proportion of deals available to limited companies has grown d…
  • RT @OTJournalist: "Mortgage industry faces a conundrum. It needs to embrace technology to give consumers more choice & efficiency but fears…
  • RT @MtgSearchGo: Buy-to-let product numbers for limited companies doubled in 12 months - #Mortgage Solutions https://t.co/722e3F6YFi via @m
Read previous post:
A house surrounded by falling percentage symbols
National Counties adds limited company lending in response to demand

National Counties Building Society has added limited company lending to its proposition in response to tax changes in the buy-to-let...

Close