You are here: Home - News -

Barclays mortgage customers left on hold for two hours amid phone glitch

  • 04/12/2017
  • 0
Barclays mortgage customers left on hold for two hours amid phone glitch
Barclays' mortgage customer centre has been hit by a phone glitch, which left some customers waiting on hold for hours.

The issue appeared to drop some people who were phoning out of the contact system, meaning their call had no chance of being answered.

Customers took to twitter to complain about lengthy delays to have mortgage queries answered by the lender.

One frustrated user Alan Edwards wrote on Twitter: “@Barclays What a joke. Waited on hold for over [two] hours for mortgage query and never got picked up. #badcustomerservice”

The glitch has now been rectified and only affected select customers phoning the mortgage contact centre, according to Barclays.

A spokesman for the bank said: “We experienced a temporary fault on one of our contact numbers for Barclays Mortgages which was swiftly resolved.

“However, for a small number of customers it resulted in their calls not being answered and for this error we offer our apologies.”

There are 2 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
How technology is implementing the portfolio lending rules – Etech

Since the Prudential Regulation Authority (PRA) rules on buy to let (BTL) lending came into force on 30 September, we’ve...