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Lender flexibility is key to broker and client satisfaction – John Charcol

  • 07/02/2019
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Lender flexibility is key to broker and client satisfaction – John Charcol
Lenders who offer services such as flexibility to overpay, payment holidays or offset facilities are likely to be broker favourites, John Charcol has said.


In the video, in association with NatWest, the broker firm noted that these and other flexibilities were becoming more important as customers increasingly take-on longer fixed rate deals.

Speaking on Mortgage Solutions Television, John Charcol product technical manager Nick Morrey said: “The idea of knobs, bells and whistles that come with a mortgage is still very important.

“So lenders that differentiate themselves by allowing or being a bit more flexible with overpayments, or payment holidays, or potentially offering offset type facilities will definitely help as people’s needs change so much over the years, especially now that people tend to be going for five-year fixed-rates more.”

He added that by taking out consecutive five-year fixed deals borrowers could potentially be with a lender for a decade.

“A lot changes in a decade, so the more flexible a lender is to their approach to the client and their circumstances the more we’re going to favour them as someone to look after our clients,” Morrey said.



Other videos in this NatWest video debate series include discussions about the rise of older borrowing and the importance of conveyancing and free legals.




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