Speaking at Mortgage Solutions The Mortgage and Protection Event in Manchester, NatWest Intermediary Solutions corporate account manager David Hunter (pictured) said the lender was aware of the situation and taking action.
The issue was raised during the lender panel session by one broker who noted that the remortgage experience for many borrowers in general was “fantastic” but then the free legal services were very poor.
“What happens there with the firms you instruct for our clients?” he asked.
Hunter acknowledged there had been recent problems at NatWest but that it was addressing this.
“Certainly in the past couple of months in particular we’ve been generating huge volumes of business, mainly down to our success,” he said.
“If it’s NatWest you’re referring to there, we’re taking steps now to increase the capacity within that part of the process, so you’ll see some improvements over the next couple of weeks certainly.”