You are here: Home - News -

TMPE2019: NatWest tackling free legals service issues

  • 07/11/2019
  • 0
TMPE2019: NatWest tackling free legals service issues
NatWest has revealed it is making further investment into its free legal offering to improve service levels.


Speaking at Mortgage Solutions The Mortgage and Protection Event in Manchester, NatWest Intermediary Solutions corporate account manager David Hunter (pictured) said the lender was aware of the situation and taking action.



The issue was raised during the lender panel session by one broker who noted that the remortgage experience for many borrowers in general was “fantastic” but then the free legal services were very poor.

“What happens there with the firms you instruct for our clients?” he asked.

Hunter acknowledged there had been recent problems at NatWest but that it was addressing this.

“Certainly in the past couple of months in particular we’ve been generating huge volumes of business, mainly down to our success,” he said.

“If it’s NatWest you’re referring to there, we’re taking steps now to increase the capacity within that part of the process, so you’ll see some improvements over the next couple of weeks certainly.”




There are 0 Comment(s)

You may also be interested in

  • RT @VickyHartleyMS: Sunak doubles incentives to £3,000 to take on apprentices and offers £126m in 'new cash' to triple traineeships. One to…
  • RT @VickyHartleyMS: Watch out for breaking news coverage on the #Budget2021 this afternoon from the best UK mortgage and property journalis…

Read previous post:
Shawbrook introduces single commission rate for all buy-to-let cases as part of overhaul

Shawbrook Bank has conducted a significant overhaul of its buy-to-let (BTL) product offering, including paying brokers one commission rate across...