Improvements in technology may be speeding up some areas of the mortgage application, but old-fashioned underwriting and bad post-offer service are having the opposite effect.
As the year draws to a close, Mortgage Solutions asks brokers what change they want lenders to make that would have biggest impact on borrowers’ ability to secure mortgage finance and improve their experience of the mortgage process.
What change would you like to see lenders implement next year that would have the biggest impact on your clients?
Samantha Partington is a freelance trade and consumer journalist writing about property and personal finance. Previously she worked worked for the Daily Mail and Property Week. She is the former deputy editor of Mortgage Solutions and editor of Specialist Lending Solutions.
Before becoming a journalist, Samantha worked as a mortgage broker and latterly for a mortgage, bridging and secured loan lender. Samantha is CeMAP qualified. Follow her on Twitter @SamJPartington1.