Francis will “pursue new opportunities” that will build on her more than 20 years’ experience across various professional membership bodies, including the ERC, in financial services.
She has worked at the trade body for over 10 years, with her role involving strategy and trade body governance, key stakeholder engagement and policy development.
Prior to the ERC, Francis worked at The Chartered Insurance Institute between 2005 and 2013, most recently as head of marketing operations.
Before that, she worked as operations manager for Society of Mortgage Professionals for a year, and has previously held roles at Life Insurance Association and LV=.
David Burrowes, ERC chair, said: “I would like to extend the gratitude and heartfelt thanks of everyone at the council and our members to Donna who, after 10 years of exemplary service, has made the difficult decision to leave to pursue other opportunities.
“Donna has made an invaluable contribution to the council both as COO and as a board member and has the respect of colleagues, members and key stakeholders across this important sector.”
He continued: “Donna’s input and experience have been key to the development of the council in its formative years, having joined soon after its launch, and has continued to be a guiding light and central in the major decisions [that] have been so important in the development of the council as a trusted and influential trade body and standards setter.
“During her time and stewardship, the council has grown significantly with over 750 corporate members and 1,800 individual members, and whose logo is now synonymous with good customer outcomes and high standards.
“Donna will certainly be much missed, and whilst we are sad to see her go, we all wish her well as she looks forward to new opportunities ahead.”
