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Lenders should not be hiding as uncertainty continues – Calder

by: Craig Calder, director of mortgages at Barclays
  • 11/01/2019
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Lenders should not be hiding as uncertainty continues – Calder
The back-end of 2018 saw Brexit dominate the news, casting a huge shadow over a variety of UK businesses.

 

This is hardly a new or unexpected shadow. Although it’s fair to say that it has intensified in recent times, and its shifting nature continues to test strategies and plans moving forward.

Not to mention place additional pressure on current business demands.

However, while many businesses have plans A, B, C, D and even E in place, this corridor of uncertainty, to use a cricket metaphor, is not somewhere to take cover and batten down the hatches.

Especially when it comes to better servicing the needs of customers and evolving product offerings. And this is not a time for lenders to hide their light under a bushel.

I can’t speak for all sectors but, while business volumes may be slightly lower than we would like, activity within mortgage lending circles certainly hasn’t stopped.

 

Lenders not burying their heads

Last year saw lenders review their end-to-end processes to evaluate where further improvements could be made.

Importantly, many have made significant changes over the later part of 2018 and serious levels of investment has been committed to back office, and intermediary-facing systems.

We are just one of many lenders making positive changes to intermediary offerings. In many cases these are not headline news and can sometimes go somewhat under the radar.

Therefore, it’s important for individual firms to be aware of what policy, criteria, product or system modifications lenders have implemented and what might also be around the corner.

There remains a huge amount of work going on behind the scenes and intermediaries should take some confidence from the fact that lenders are not burying their heads in the sand and waiting for the current winds of uncertainty to blow over.

So, let’s start the New Year on a positive note.

What you can be sure of is that many forward-thinking lenders will continue demonstrating their commitment to the intermediary market and improve their propositions over the course of the next 12 months – whatever the Brexit outcome.

 

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