You are here: Home - News -

Nationwide and The Mortgage Works launch Broker Chat

by:
  • 16/12/2015
  • 0
Nationwide and The Mortgage Works launch Broker Chat
Nationwide and The Mortgage Works (TMW) have both launched an online instant messaging service to assist intermediaries in contacting broker support.

The service has been divided into two separate functions, NFI Broker Chat and TMW Broker Chat. It now allows full access to live support for over 10,000 brokers.

Broker Chat is designed to help with pre-application queries and will be available alongside existing telephone support teams. One of its aims is to enable a real-time response for new application enquiries.

The conversations held using the service can also be printed out for future reference.

Ian Andrew, managing director of group intermediary sales at Nationwide, said: “As we have rolled out this new Broker Chat service to brokers in phases, the response has been very positive.”

He said feedback from intermediaries who are using the service say it has helped them find up-to-date product and criteria information they need quickly.

There are 0 Comment(s)

You may also be interested in

Read previous post:
businessman jumping a hurdle
The challenges we overcame in 2015 – Marketwatch

As the year draws to a close it is a good time to look back and reflect on the biggest...

Close