You are here: Home - News -

Santander reveals introducer internet improvements

  • 23/01/2017
  • 0
Santander for Intermediaries has updated its Introducer Internet to include changes to its case tracking and access on additional platforms and web browsers.

The amendments, which are effective from today, include a refresh of the look and feel of the Introducer Internet which Santander hopes will make completing Applications in Principle (AIPs) and Full Mortgage Applications (FMAs) simpler and more user friendly. Case tracking will also be fully integrated to improve how advisers view cases, upload documents and notes.

Users will now be able to access the website from tablet devices and more web browsers which are: Internet Explorer 10 and above, Chrome and Firefox on desktop/laptop and Safari and Chrome on tablet.

In addition, Santander has also updated the way change in circumstances are processed and how affordability declarations are completed.

For change in circumstances, a new mandatory question has been added to Santander’s FMA > Regulation section, requiring advisers to confirm if there are any known updates to the client’s circumstances that could affect affordability. Brokers will need to select from the list and provide an explanation as to how this has been considered and reflected in the affordability calculation. For customers with no difference in circumstance, advisers can select ‘none’.

A new question has also been added to the same section for residential customers with affordability declarations.

Advisers will be asked to provide a declaration where any part of an applicant’s income is made up of:

  • Child benefit
  • Child tax credit
  • Maintenance
  • Investments
  • Long-term mortgage allowance and subsidies

If applicable, Santander requires intermediaries to confirm that the mortgage will remain affordable when the benefits end and how.

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
man in bowler hat reading a newspaper
Stories you may have missed this week on Mortgage Solutions – 20/01/2017

Take a look at our top ten, most-read stories this week on the website. What did you miss?