After customer feedback, the UK’s fourth biggest mutual plans launches in a further 21 branches beyond the four pilot high street outlets in Newcastle, Skipton, Guildford, and Leeds.
The service, Skipton Link, using Vizolution software, is an ongoing development and the latest update in a raft of UK lender digitisation moves to improve both consumer-facing and broker-servicing arms.
HSBC confirmed it is on the brink of launching its new broker-facing system developed in partnership with Capita, and NatWest launched its paperless mortgage application with video link in September. However, Nationwide, the earliest digital mortgage adopter launched its in-branch video advice service in 2014.
Andrew Bottomley, Skipton’s distribution and services director, said: “Buying a house can be a stressful time for people. And prior to Skipton Link, we couldn’t offer face-to-face mortgage appointments in our branches. This video service means we now can, and it’s a fantastic new way for people to either pop in or have an appointment in the comfort of their own home.”
Bottomley said Skipton is working to meet increased customer demand and the change in appetite toward more digital services.