Later life lending specialist Pure Retirement has brought out an online account management platform, MyPure, to help customers oversee their accounts.
On the platform, customers can see accounts including balances and transactions, and download documents.
Completions after December 2020 will be able to see their offer and completion paperwork, and notifications of new documents will be available.
Customers on drawdown plans will be able to apply for cash release online, which quickens the process compared to the current postal method.
Customers can also make ad-hoc payments, set up regular payments and send queries direct to the firm.
There will also be a resource of useful documents, guides and frequently asked questions.
Pure Retirement’s head of mortgage servicing Suzanne Latimer said: “It’s important for us to stay at the forefront of customer experience innovation, and being able to offer an online account management tool is something we’re really proud of.
“Through understanding our customers, we know that they will welcome this technological solution, and it’s important for us to be able to offer them the convenience to self-manage certain aspects of their lifetime mortgages. It will be the perfect accompaniment to the first-class support which is already offered by our dedicated office-based team.”
At the end of August, Mortgage Solutions reported that Pure Retirement’s loan portfolio has increased to over £4bn which it attributed to a steady and consistent period of growth.
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
