Natwest will be growing its intermediary business development team by adding business development adviser (BDA) roles, signalling its “commitment to brokers”.
The lender said that the new roles would bolster the existing business development and telephony support teams.
The change will bring more support and expertise on the phone, with the BDAs helping brokers get the information they need quickly.
Natwest said that the move would also give brokers someone to talk to pre-application about complex cases or help with criteria queries, through to application submissions to deal with problems or delays in case progress.
There will be a specific broker line post-application for brokers who have questions about their application progress.
This is in addition to LiveTalk, which will be manned by business development advisers.
Natwest said that there would also be a specific London telephone line to “support the nuanced needs of the London mortgage market”.
Gary Sutherland, mortgage distribution director at Natwest, said: “At Natwest, we’re delivering an intermediary strategy that helps the market to grow, supported by the best people.
“We are delighted to expand our team further and to be able to offer brokers even more support on the phone, demonstrating our commitment to create an even better experience for brokers and making it easier for them to work with us.”
He added: “We want to deliver brilliantly for mortgage intermediaries, enabling them to have the best people and support for them and their customers to thrive.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
