Santander has changed its product transfer process cancellation process to allow brokers to be able to request a new product transfer deal online, where your client has a product transfer deal pending.
In order to be eligible it has to be at least 14 days before the start of the pending deal, the client has to have a mortgage with a single loan part only and must not have paid the product fee upfront where applicable.
The lender said that brokers should follow the email cancellation process where a client has a mortgage with multiple loan parts, has paid the product fee upfront and wants to cancel without booking a new deal.
Santander noted that in order to cancel a product transfer request online, brokers should log on to the Introducer Internet, view current product transfer rates, select the important information screen to submit a new product transfer request.
Customers will need to accept their new product transfer offer to cancel the deal pending on their mortgage.
Cancellation of the previous deal can take up to three working days.
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
