Koodoo’s AI tools will be integrated into Fluent Mortgages’ process with an aim to streamline certain aspects, but this is not expected to replace the role of advisers in the process. During the pilot, client data will be handled securely and not shared with any general models.
Earlier this year, Koodoo announced that it developed its AI tool to be able to pass a CeMAP qualification with an expectation for it to become a “co-pilot” for advisers during the advice process.
Speaking on a Kensington Mortgages webinar this week, Koodoo CEO Andrei Lebed said the tool could be used to complete simple tasks and free up advisers’ time.
Lebed said: “We are thrilled to join forces with Fluent in this pioneering pilot phase. By integrating our AI tools into Fluent’s large-scale operational and customer processes, we will be able to fine tune our models with live data and fully develop our tools to assist both advisors and consumers. We’re excited to witness the transformative impact of AI on the industry.”
Fluent: ‘Harnessing the power of AI’
Tim Wheeldon (pictured), COO of Fluent Mortgages, added: “This pilot with Koodoo is a testament to our commitment to providing the best possible service to our customers. We believe that by harnessing the power of AI, with the right controls in place, we can elevate the capabilities of our mortgage advisers, our compliance staff, and ultimately improve the mortgage experience for our clients.
“The potential for increased efficiency, compliance, and customer satisfaction is huge. We can’t wait to see the positive changes this pilot will bring to the mortgage industry.”