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Adviser recommendations may lead to more conveyancers giving ‘a straight answer’ – Star Letter 02/11/2018

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  • 02/11/2018
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Adviser recommendations may lead to more conveyancers giving ‘a straight answer’ – Star Letter 02/11/2018
Mortgage Solutions and its sister title Specialist Lending Solutions select the most thoughtful or thought-provoking comment for Star Letter.

 

This week’s letter comes from Derek Compton in response to the article: Brokers should pressure conveyancers to smooth completion process – Beth Rudolf

He said: “To say that we have any say in what conveyancers will do is naive.

Unless we have used them for some time, conveyancers generally have an attitude of arrogance when speaking to advisers, with the assumption that they cannot possibly be wrong.

Constantly blaming everyone except themselves, it comes as quite a shock to them if you can point out the time taken from receipt of a document to acting on it or the lack of note keeping and such.

Conveyancers seem to think that if they have been engaged directly by the client, they can blame inefficiency and slow practice on everything from the other side’s solicitor to crop circles as the client will just say ‘ok then, as long as you are doing your bit right’.

When it comes to free conveyancing through the lender, they have a captive client and can get away with murder as no one really chases them.

At least when an adviser recommends a conveyancer they can ensure that they select the most efficient they have experience of and can at least get a straight answer when they call them.”

 

 

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