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Rising Star; Alex Poole, telephone BDM at Tipton & Coseley BS

  • 03/01/2020
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Rising Star; Alex Poole, telephone BDM at Tipton & Coseley BS
This week, Mortgage Solutions speaks to Alex Poole, telephone business development manager at Tipton and Coseley Building Society.


What does your role entail and how long have you been doing it? 

I’ve been at the Tipton for just over a year now. I started off on a one-year apprenticeship which entailed providing administrative support for the business development management (BDM) team, mortgage advisers and the marketing team. In my new role, I will be on the desk with the telephone BDM team, assisting brokers with new enquiries and the completion of decision in principles. 


What attracted you to working in the mortgage finance sector? 

I knew the mortgage finance sector was always changing and there are so many different career opportunities that could be explored. I’m always learning new and interesting things so there’s never a dull day at work. 


What were you doing in the five years before starting here? 

In the five years leading up to this job, I left school after completing my GCSE’s and then moved on to working at Iceland Foods for two years. 


What personal skill is most valuable in doing your job? 

Being organised. I like to ensure I keep track of all tasks I’m currently undertaking, as it’s so easy to get distracted and move onto something else. It really helps to write everything down and colour code emails so I know what’s still to be done. 


What personal skill would you most like to improve on? 

My confidence. This is a skill I want to focus on progressing as being confident demonstrates to people that you know what you are talking about, which is an essential skill to have in this industry. 


What is the most memorable property case you’ve been involved in? 

A client once approached us looking to purchase a property from an ex professional footballer. 


Where do you see yourself in five years’ time? 

I’m sure I will still be continuing a career within the mortgage finance sector. Eventually, I would love to progress into a fieldbased BDM role, preferably at the Tipton. 


If present day you could go back in time and tell yourself something five years ago, what would it be? 

Don’t think you have to decide what you want to do for a career at such a young age, there’s no rush. 


What’s the biggest challenge you’ve tackled so far in your career? 

The biggest challenge was starting my career in mortgages when I knew very little or nothing about the sector, especially when you are surrounded by people who are so competent on the subject. It makes you think you will never be able to learn everything. Luckily, I am a part of an excellent team who have helped me develop my knowledge over the past year. 


If you could have one superpower, what would it be? 

The ability to pause time. It would come in handy for so many occasions, especially when running late. 


And finally, what’s the strangest question you’ve ever been asked? 

Would you rather have feet as hands or hands as feet? Surely, it’s the second one! 

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