The process involved migrating over 200,000 live accounts, including 150,000 open accounts and 50,000 closed accounts, representing over £1bn worth of assets. Almost 800,000 archived accounts were also migrated to the new system.
Paul Hunt, managing director of Phoebus Software said: “GE Home Lending has always had excellent customer service, but now they are operating with one centralised database of loans, accessible from one system, it should improve yet further.
“The consolidated mortgage accounts also give GE a centralised one-customer view of multiple lending accounts.”
Ian Ferguson, chief operating officer of GE Home Money added: “The technology allows us to streamline our internal processes even further. The system changeover has not impacted on our borrowers as they retain the same customer numbers and direct debits.”
