The system will also see Accord remind brokers about outstanding paperwork to help keep the broker informed and to speed up case processing.
Accord will also provide a Q&A for valuations that come in lower than expected, explaining the options available to clients.
The lender has promised to only send out one email to brokers each morning summarising all business with Accord, instead of one per case.
Solicitors will be informed about the stages that require their input during the application process.
Charles Canning, managing director at Accord, said the changes are just one of several steps it is taking throughout the next few months to streamline Accord’s sales and service offering to brokers.
“We envisage its roll-out will speed up and simplify the application process. Brokers will also receive a streamlined daily email update containing information on the progress of all active cases. Coupled with the 30% increase in the number of mortgage processing staff at Accord and our expanded BDM team we think this will make a real difference to intermediaries, providing them with not only a more efficient service but a richer one also.”
Richard Merrett at Alexander Hall, one of the firms who trialled the software for Accord, added: “The new facilities have made a real difference in the time spent by our team when submitting a mortgage application.
“It’s good to see a lender stepping back and looking at their proposition, seeking feedback from brokers and identifying ways to streamline their offering and increase efficiency.”
