Barclays' promise to create a workaround for a broker after interactions on live chat contradicted policy on accepting direct debits from online banks like Monzo was most read this week.
The Financial Conduct Authority coming out and saying that some firms were “over-confident” about their existing policies being adequate for Consumer Duty was popular with readers.
Lenders, such as TSB, Natwest, Nationwide and Virgin Money, changing their proposition by tweaking rates, removing deals and altering criteria also ranked in the top 10.
Barclays promises Monzo workaround following broker complaint
TSB amends BTL stress rate and ups mortgage pricing
Some firms are ‘over-confident’ that existing policies are adequate for Consumer Duty, says FCA
Exclusive: Intermediaries ‘could dominate home insurance again’ with Uinsure CX platform
Natwest withdraws Help to Buy deals; Platform ups rates – round-up
Foxtons reports jump in mortgage revenues
Nationwide ditches sub-four per cent mortgages as swap rates rise
The immediate benefits of equity release must be balanced against long-term outcomes – Hale
Shared ownership: the fourth tenure? – Hunjan
Virgin Money reduces rates
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
