HSBC has released dedicated online support for customers worried about mortgage repayments, including step-by-step instructions on how to apply for Mortgage Charter measures.
The lender reiterated that it was “fully committed” to delivering the standards in the Mortgage Charter, with temporary interest-only switch for six months, mortgage term extensions and the ability for customers to review their mortgage rate options available.
Around 43 lenders, covering 90 per cent of the mortgage market, have now signed the charter. This includes the top 10 mortgage lenders in the UK.
Andrew Matson, head of mortgages at HSBC UK, said: “HSBC UK is here to support our customers through cost of living challenges and we’re fully committed to delivering the standards set out by the Mortgage Charter, putting consistent support within closer reach of those customers who need it the most.
“That’s why we are happy to offer these support measures to our customers from today.”
He added: “The Mortgage Charter aims to provide more flexible support for mortgage customers and seeks to help customers understand more about support available, as well as reassuring them that they can contact their mortgage provider to discuss their money worries without it affecting their credit record.
“Whilst every customer’s situation is different, we have a range of tailored options that we can use to help them find their way through. Customers can find out more online about our mortgage support.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
