Metro Bank has undertaken a “major transformation” with its mortgage origination platform to streamline the application process and build infrastructure to launch products into shared ownership and the limited company buy-to-let sectors.
The lender said that the platform upgrade will “significantly streamline” the mortgage application process and offer an “enhanced user experience” for brokers and their administrators.
Following the upgrade, brokers can request a day one valuation in more cases rather than waiting for the initial underwriting process to be undertaken. This will lead to a “quicker and smoother process”, said the bank.
Administrators will also be able to manage applications post-submission and progress a case quickly to offer via the system.
Charles Morley, director of mortgage distribution at Metro Bank, said: “This significant system transformation will help us to support a wider breadth of mortgage customer. We have worked hard on delivering a more efficient process and are confident that these changes will make a real and positive difference for mortgage intermediaries and their teams, creating a smoother customer journey.
“The transformation is a significant milestone in our journey and provides the foundation to be much more flexible in the markets we choose to operate in, including our new upcoming products for shared ownership and limited company buy-to-let markets.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
