Aldermore has made three pledges to brokers, including offering one full working day’s notice of any product withdrawal, to help its partners “navigate ongoing unpredictability in the mortgage market”.
The lender has pledged to offer one full working day’s notice of any product withdrawal and offer 10 days to convert from a decision in principle into a full mortgage application.
Aldermore will also allow a customer to select a cheaper rate for a client at any time up to completion with no charge for the broker or the client.
The firm added that it would contact brokers up to six months before a client’s deal matures to help brokers support customers in their next steps.
Nicola Goldie, head of strategic partnerships at Aldermore, said: “Whilst lenders are doing their best to react to an unpredictable market, it’s vital that we work together and offer brokers as much notice as possible when making changes to our product ranges.
“We know first-hand just how difficult brokers are finding it right now. Hopefully these three pledges provide much-needed certainty and clarity for them.”
Andrew Montlake, managing director of Coreco, added: “I’m thrilled to see Aldermore showing its commitment to the broker market and really listening.
“Brokers desperately need reliability and clear communication from lenders, for their own benefit as well as for their clients. In an ideal world we’ll start to see more lenders committing to these sorts of pledges in the near future.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
