In February, the two businesses announced a review of their operational structure aimed at producing better economies of scale, while allowing them to roll-out new service related technology quicker and be more effective at handling business flows during periods of high demand.
The new site will initially open with approximately 100 staff, but should see that to rise by a further 50% over the next year. The majority of staff at the new site will be focused on broker service with the remainder made up of underwriting staff and sales teams.
Ricky Okey, managing director of Abbey for Intermediaries and Alliance & Leicester Intermediaries Sales, commented: “It is important for us to invest heavily in the business, not only as a sign of our commitment to the market, but also in order ensure we offer the best service and products to all of our brokers.”
He added: “The new site represents a turning point for us and we expect it to have an immediate and positive effect on our service levels.”
