Vizolution, created by former Trigold CEO Bill Safran, is offering Screen sharing program vScreen, which allows call centre staff and advisers to demonstrate mortgages, insurance or other protection products on a client’s computer from a remote location.
The firm has raised over £750,000 from investors, including a £500,000 investment from Finance Wales and £100,000 from Notion Capital.
Vizolution said the service resulted in increased sales and better customer engagement than a traditional phone call. The service also records each session, proving additional help from a compliance perspective.
vScreen has already been piloted at several financial services companies in the UK.
Bill Safran, CEO of Vizolution, said: “This support from Finance Wales and Notion Capital is a mark of confidence that reflects the success of our pilots and the very real benefits that we add to our financial services customers.
“This funding enables us to launch into the financial services market and develop more products and features. Initially these are aimed at large banks and insurance companies, but our future development will enable us to make vScreen available to intermediaries and advisers.”
Melanie Goward, deputy fund manager in Finance Wales’ technology team, added: “Vizolution’s latest vScreen screen sharing technology has real potential to help major companies improve their customer service levels.
“It is already being piloted by some large financial services companies and we wish Bill and his team well with vScreen’s launch in the financial services sector. Finance Wales’ investment provides Vizolution with the capital it needs to continue developing its technology as well as to implement its sales and marketing strategy.”
