The challenger bank said there was a positive reaction to how it streamlined the remortgage process.
Tandem has been working with intermediaries to complete remortgages without “unnecessary delays”. It does this by overseeing the legal work, which then helps cut down the time it takes to complete.
The bank said the intermediaries it had worked with liked being involved in the legal process and having increased visibility of the case’s progress.
Tandem: Residential launch earlier than expected
Steve Beard, managing director, mortgage division at Tandem Bank, said: “We’ve listened to our intermediary partners and, following positive feedback, we are pleased to be able to launch our residential mortgage purchase product range earlier than expected. We’re looking forward to delivering Tandem’s effective and quality service to intermediaries and their clients.
“With the purchase products, we’ve kept the same easy to use process. Intermediaries can submit a client’s decision in principle (DIP) request through our portal and decision engine and receive a copy of the applicant’s/lender’s credit file once the ESIS has been produced. This gives the adviser all the necessary information to make a correct recommendation to their client.”
He added: “It’s worth remembering that as a deposit funded lender with strong savings products, Tandem Bank is able to offer product transfers, further advances and porting to existing customers.”
