Market Harborough Building Society (MHBS) as committed to offer at least 24 hours’ notice to brokers before withdrawing products.
The mutual joins lender MPowered Mortgages, who made a similar pledge last week.
The move comes after widespread product withdrawals and repricing from lenders, in some cases at short notice, leading to widespread frustration from brokers.
Many brokers have called for minimum notice periods of at least a day, with some launching The Broker Collective to campaign on this issue.
The Association for Mortgage Intermediaries (AMI) has said that minimum notice periods could be difficult but urged lenders to think about their broker partners and customers and give as much notice as possible.
The Intermediary Mortgage Lenders Association (IMLA) acknowledged the frustration that last minute withdrawals could cause but said that they were only made when “absolutely necessary”.
MHBS’ CEO Iain Kirkpatrick (pictured) said: “It’s difficult to watch the impact on intermediaries and their clients unfold again as quick decisions are needed and work/life balance and mental health is compromised to manage the fallout.
“MHBS will commit to providing a minimum notice period of 24 hours for withdrawals, without exception, and only make changes between 9am-5pm during the working week.”
He added: “In challenging times it’s more important than ever to work together. Trust and communication between us and the intermediary are key to delivering the best outcome for clients.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
