Natwest has rolled out its new portal for all brokers registered with the lender, making it easier to submit and track new business applications.
The portal has a “new easy-to-use design and fewer questions, saving intermediaries time and is integrated with their internal systems increasing speed to offer”.
The lender has also added features following broker feedback including a decision in principle (DIP) certificate and improved case tracking.
The portal has a webpage with videos and frequently asked questions if brokers need support, and there is a specific broker hotline for portal-related queries.
Gary Sutherland, Natwest’s distribution director, said: “We’ve worked with brokers to make sure the technology truly supports a better user experience, and this investment will ultimately support a more seamless customer experience.
“We look forward to brokers using the new broker portal and their feedback so we can continue to make it easier and support them and their customers with mortgages.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
