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Tag Result: consumer duty

LLLE 2024: Consumer Duty ‘changes the game’ on vulnerability

Consumer Duty has changed the way customer vulnerability should be viewed as it puts the o...

  • Feb 07, 2024
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Navigating complaints in a Consumer Duty world – Clifford

Not much more than six months after the introduction of the Consumer Duty rules, you might...

  • Jan 17, 2024
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OSB Group hires Iles as group customer and Consumer Duty director

OSB Group has appointed Kelly Iles to the newly-created role of group customer and Consume...

  • Jan 16, 2024
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Canada Life launches programme to help advisers spot biases

Canada Life has partnered with behavioural science experts We Are IB to develop an e-learn...

  • Jan 11, 2024
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Consumer Duty closed book deadline will be ‘more of a challenge’, says FCA’s Geale

The work to meet the deadline for closed book products under Consumer Duty could be harder...

  • Jan 08, 2024
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Industry will know if it got Consumer Duty right in ‘couple of years’ – Cunnington

Mortgage brokers are already operating within Consumer Duty expectations, but the industry...

  • Dec 22, 2023
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Signposting can fail to support vulnerable clients, MorganAsh says

Signposting a vulnerable client to another organisation is not sufficient to avoid potenti...

  • Dec 18, 2023
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FCA warns some firms ‘lacking’ vulnerable customer documentation post-Consumer Duty

The FCA says some firm’s documentation is "lacking" on vulnerable customer treatment pos...

  • Dec 14, 2023
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Consumer Duty, social media and business volumes top Cherry topics in 2023

The implication of Consumer Duty, attracting new business on social media and business vol...

  • Nov 28, 2023
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OMS updates Consumer Duty function on CRM

One Mortgage System (OMS) has made changes to the dedicated Consumer Duty function on its ...

  • Nov 08, 2023
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