Tag Result: consumer duty
LLLE 2024: Consumer Duty ‘changes the game’ on vulnerability
Consumer Duty has changed the way customer vulnerability should be viewed as it puts the o...
Navigating complaints in a Consumer Duty world – Clifford
Not much more than six months after the introduction of the Consumer Duty rules, you might...
OSB Group hires Iles as group customer and Consumer Duty director
OSB Group has appointed Kelly Iles to the newly-created role of group customer and Consume...
Canada Life launches programme to help advisers spot biases
Canada Life has partnered with behavioural science experts We Are IB to develop an e-learn...
Consumer Duty closed book deadline will be ‘more of a challenge’, says FCA’s Geale
The work to meet the deadline for closed book products under Consumer Duty could be harder...
Industry will know if it got Consumer Duty right in ‘couple of years’ – Cunnington
Mortgage brokers are already operating within Consumer Duty expectations, but the industry...
Signposting can fail to support vulnerable clients, MorganAsh says
Signposting a vulnerable client to another organisation is not sufficient to avoid potenti...
FCA warns some firms ‘lacking’ vulnerable customer documentation post-Consumer Duty
The FCA says some firm’s documentation is "lacking" on vulnerable customer treatment pos...
Consumer Duty, social media and business volumes top Cherry topics in 2023
The implication of Consumer Duty, attracting new business on social media and business vol...
OMS updates Consumer Duty function on CRM
One Mortgage System (OMS) has made changes to the dedicated Consumer Duty function on its ...