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‘Brokers should punish bad practice from lenders and help clients get rewarded’ – Star Letter 17/05/2019

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  • 17/05/2019
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‘Brokers should punish bad practice from lenders and help clients get rewarded’ – Star Letter 17/05/2019
Each week Mortgage Solutions and its sister title Specialist Lending Solutions select the most thoughtful or thought-provoking comments from our readers in our Star letter.

 

This week’s top comment came from Dougie, with his responses to the article: Mortgage complaints to the FOS jump 13%.

He said: “I put in six complaints to the Financial Ombudsman Service (FOS) on behalf of clients last year because of poor remortgage issues with a few zombie lenders – my clients won all cases because of well thought out letters.

“Some at first offered £25 so I recommended clients reject this and on the complaint being forwarded to FOS they recommended on average £250. So the lender paid over £575 for each complaint and £250 to the clients.

“Got a standard letter drawn up now so zombie lenders might find they have to start servicing existing clients better or throw away thousands in extra staff time and paperwork for complaints as well as money. All brokers should punish bad practice from lenders and help clients get rewarded for time wasting and poor outcomes.”

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