Phoebus Software has launched a digital self-service portal to allow lenders' mortgage customers to manage their accounts.
Users will be able to make payments, view statements and transactions, change direct debit details and view redemption statements.
The Mortgage Self Service (MSS) Portal also features a mortgage calculator so borrowers can see how a part-redemption will affect their mortgage term and monthly payments.
The portal has been designed in conjunction with client feedback and is initially being offered to Phoebus’s existing clients.
However, it has been designed to be integrated with any servicing platform via a range of application programming interfaces (APIs), the firm said.
It will feed borrower information to the self-service portal from the host servicing platform, so that the borrower can view it.
Phoebus believes the portal will reduce the number of calls made into lender call centres, especially during the current pandemic.
Richard Pike (pictured), sales and marketing director, said: “Our investment in our innovation hub has meant that we have a clear focus on the digital solutions that the market requires, both now and in the future.”
Shekina is the deputy editor at Mortgage Solutions and commercial editor at Mortgage Solutions and Specialist Lending Solutions. She has nearly eight years of experience in the B2B publishing market, having previously covered the hospitality, retail, pet, accounting and jewellery sectors.
Shekina has worked for Mortgage Solutions and Specialist Lending Solutions for almost five years. Here, she covers the market’s breaking news stories, engages with professionals in the sector, and oversees any commercially agreed content in partnership with mortgage-related companies.
This includes presenting webinars and hosting roundtable discussions on developing themes in the mortgage sector.
She is an NCTJ-trained journalist and was nominated for the Headline Money Awards Mortgage Journalist of the Year in 2021.
In her spare time, Shekina likes to read, travel, listen to music and socialise with friends.
She currently reports on current events in the mortgage market and liaises with financial clients to produce sponsored content.
Follow her on Twitter at @ShekinaMS
