Tag Result: complaints
FCA defends ‘inconsistent’ FOS decision making
The Financial Conduct Authority (FCA) has defended the Financial Ombudsman Service (FOS) f...
FOS resolves half a million complaints in ‘unprecedented’ year
A record year at Financial Ombudsman Service (FOS) saw 40,000 queries a week resulting in ...
Financial Ombudsman reports record number of mortgage complaints
Homeowners lodged a record number of mortgage complaints to the Financial Ombudsman Servic...
FCA gives Which? and Citizens Advice ‘super complainant’ status
The regulator has given four campaign groups stronger powers to expose wrongdoing in the f...
FOS chief tells banks not to fear complaints
Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...
Genie out of the bottle on complaints – FOS chief
Brokers should brace themselves for more complaints that could take as long as two years t...
CHL reports 90% of complaints decided in its favour
CHL Mortgages has released data which shows 90% of complaints raised by the Financial Ombu...
FCA to review ‘major’ firms’ complaints handling
The Financial Conduct Authority (FCA) has announced a review of complaints handling and ma...
FOS hit with massive rise in complaints
The Financial Ombudsman Service (FOS) has seen a 179% increase in complaints about financi...
Complaints Commissioner suggests FSA routinely witheld documents
The Complaints Commissioner has used his annual report to highlight problems his office fa...