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Tag Result: complaints

FCA defends ‘inconsistent’ FOS decision making

The Financial Conduct Authority (FCA) has defended the Financial Ombudsman Service (FOS) f...

  • Jul 15, 2014
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FOS resolves half a million complaints in ‘unprecedented’ year

A record year at Financial Ombudsman Service (FOS) saw 40,000 queries a week resulting in ...

  • May 20, 2014
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Financial Ombudsman reports record number of mortgage complaints

Homeowners lodged a record number of mortgage complaints to the Financial Ombudsman Servic...

  • May 14, 2014
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FCA gives Which? and Citizens Advice ‘super complainant’ status

The regulator has given four campaign groups stronger powers to expose wrongdoing in the f...

  • Dec 19, 2013
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FOS chief tells banks not to fear complaints

Natalie Ceeney, chief executive of the Financial Ombudsman Service (FOS), has told firms n...

  • Oct 17, 2013
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Genie out of the bottle on complaints – FOS chief

Brokers should brace themselves for more complaints that could take as long as two years t...

  • Sep 17, 2013
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CHL reports 90% of complaints decided in its favour

CHL Mortgages has released data which shows 90% of complaints raised by the Financial Ombu...

  • Sep 09, 2013
  • 10

FCA to review ‘major’ firms’ complaints handling

The Financial Conduct Authority (FCA) has announced a review of complaints handling and ma...

  • Sep 03, 2013
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FOS hit with massive rise in complaints

The Financial Ombudsman Service (FOS) has seen a 179% increase in complaints about financi...

  • Jul 16, 2013
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Complaints Commissioner suggests FSA routinely witheld documents

The Complaints Commissioner has used his annual report to highlight problems his office fa...

  • Jul 12, 2013
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