Know Your BDM: Holly Andrews, Saffron Building Society

Know Your BDM: Holly Andrews, Saffron Building Society

 

 

What locations and how many advisers and broker firms do you cover in your role?

I manage the telephone team at Saffron, so I cover all our brokers and supporting of key partners.

 

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic?

I think having the ability to chat with brokers via an online meeting facility has been so much easier, it has given us another way to interact. At the end of 2020 we launched our Saffron for Intermediaries (SFI) live webinars which has been a great way to present our criteria in a relaxed format and for brokers to speak to some of the specialists at Saffron.

 

What personal talent/skill is most valuable in doing your job?

Listening. I think this is the key part of the role as a BDM, understanding what our brokers’ needs are and how we can both help the customer to complete on their purchase or remortgage.

 

What personal talent/skill would you most like to improve on?

Delegation. I am a nightmare with taking on a lot of work and not sharing it out when others could help.

 

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?

Back-to-back zoom calls. I love being out on the road but definitely don’t miss traffic jams and rush hour. Being able to do everything virtually over the last year has been so much better because I get to see more faces and utilise time better.

 

What’s the best bit of career-related advice you’ve ever been given?

The best bit of career advice was being asked “How do you eat an elephant? One bite at a time”. Since then I have broken down my workloads into small chunks and constantly have a to-do list on the go.

 

What is the most quirky/unique property deal you’ve been involved in?

A lot of the self-builds that Saffron deal with are at times really quirky – we have had houses that look like treehouses, eco-builds and turning ex-commercial properties into residential properties.

 

What has been your lockdown coping strategy?

When the weather is bad, films and wine. When the weather is good, sitting in my garden enjoying a gin and tonic.

 

What was your motivation for choosing business development as a career?

I first joined Saffron in a different department, however, it was a suggestion by one of our executives to join the team and from the minute I joined I just knew it was the right role for me. It allowed me to develop my skills and to build relationships with our registered brokers all whilst work in a fantastic team of individuals

 

If you could do any other job in the property sector, what would it be and why?

I would have to say a property finder. I love looking at Rightmove and the properties available and would love to be able to find people their dream home and help them through the buying process.

 

What did you want to be growing up?

I wanted to be a dancer however I am more “Strictly no dancing” rather than “Strictly come dancing”.

 

What’s your favourite face mask design/pattern to wear?

Anything bright and jazzy, my most used design has lots of cat paws on it.

 

Know Your BDM: Mark Shelper, Sortrefer

Know Your BDM: Mark Shelper, Sortrefer

 

What locations and how many advisers and broker firms do you cover in your role?

I cover around 2,000 brokers across the South West and South Wales.

 

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic?

Yes and no. Whilst I have developed new technology skills and used different methods of contact, I’m still the same person and use many of the same principles as I always have.

 

What personal talent/skill is most valuable in doing your job?

I like to focus on doing what I say I will do.

 

What personal talent/skill would you most like to improve on?

Hair growth.

 

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?

Well, I’m not a fan of traffic jams by any means but I very much prefer seeing people face-to-face.

 

What’s the best bit of career-related advice you’ve ever been given?

Do your best.

 

What was the greatest lesson you learned during lockdown?

I certainly needed to order more biscuits.

 

What was the first social event you attended once restrictions were eased?

I had a coffee with a broker in Weston-super-Mare on a glorious sunny day. No ice cream though.

 

What was your motivation for choosing business development as a career?

I like dealing with people, everyone is different and that always keeps it interesting for me.

 

If you could do any other job in the property sector, what would it be and why?

I’m happy as a BDM, I just want to be the best BDM I can.

 

What did you want to be growing up?
A racing driver.

 

What’s your favourite face mask design/pattern to wear?

I have a Rattler Cyder mask, which is my favourite drink.

 

And finally, what’s the strangest question you’ve ever been asked?

When I was away from home at university someone once said to me “Is that your real accent?” Of course it was, I do have a little bit of a West Country twang.

Know Your BDM: Tim Shawcross, Econveyancer

Know Your BDM: Tim Shawcross, Econveyancer

 

What locations and how many advisers and broker firms do you cover in your role?

I have a very broad geographic area covering the Midlands and North of England, as well as Scotland, and parts of Wales. Unsurprisingly, this is a lot of broker firms, although I also have help from our great team of account managers as well as the national account managers. Luckily I enjoy driving.

 

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic?

Whilst the way in which we all communicate has changed drastically over the last year and a bit, with Zoom and Teams meetings replacing face-to-face, the basic role is still the same – talking to people, listening to them, and being available for them. Also, it really doesn’t matter if it’s early and you’d rather not have your camera on. Oh, and my two cats now play a much larger part in my work meetings, whether I want them to or not.

 

What personal talent/skill is most valuable in doing your job?

Honestly, I think experience. You can’t cheat time, to get 10 years’ experience takes 10 years, not two. You learn from your mistakes, you learn from others, you learn from life – every day is a school day – never think you know it all.

 

What personal talent/skill would you most like to improve on?  

Delegation. I still find it difficult to delegate things.

 

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls? 

Zoom calls – don’t get me wrong, I’d much prefer seeing my brokers face to face than remotely – but I do detest motorway traffic jams with a vengeance.

 

What’s the best bit of career-related advice you’ve ever been given? 

Never take things too personally.

 

What was your lockdown coping strategy?  

Making sure I get out of the house every lunchtime, and ideally again after work, for a short walk – come rain or shine. Get some fresh air and unwind a bit.

 

What was your motivation for choosing business development as a career?  

It may sound corny, but I like helping people. The ability to help a broker resolve an issue and get a case to completion is very rewarding, especially when you remember there is usually an end client desperate to move into their new home. On the wider matter, it is great to impart your knowledge to brokers of things we can do to help them overcome issues in their day-to-day job, enabling them to give a better overall service to their clients.

 

What is the most quirky/unique property deal you’ve been involved in?  

Many years ago, we had a client buy an old sea fort in the middle of the Solent, which we financed. It doesn’t get much more specialist than that.

 

If you could do any other job in the property sector, what would it be and why?  

I’d love to be a high-end architect. Some of the wild and wacky property designs you see these days are amazing whilst, on a more serious note, to be able to improve the energy efficiency of properties and the way we lead our lives.

 

What did you want to be growing up?  

A footballer – but it was never likely to happen.

 

What’s your favourite face mask design/pattern to wear?  

Fairly boring here I’m afraid, either the ubiquitous pale blue, or plain black.

 

And finally, what’s the strangest question you’ve ever been asked? 

Well, if you’d have asked me 18 months ago, I would have said “What’s your favourite face mask design/pattern to wear”?

Know Your BDM: Tim Sweetman, Paragon Bank

Know Your BDM: Tim Sweetman, Paragon Bank

 

What locations and how many advisers and broker firms do you cover in your role? 

I am responsible for the North West region which covers Lancaster down to Nantwich and the whole of North Wales. I am originally from North Wales so although I live in Manchester, I also have a base there. I deal with many different types of firms too so it’s very varied. 

  

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic? 

The industry that we are in is such a competitive one, and even more so for firms and brokers trying to place new business. In my previous role as a telephone business development manager, I always thought the key to my successes was down to responding to my brokers quickly and efficiently and making myself available as I can. This is something I’ve tried to do throughout the pandemic more so than ever. 

This pandemic has definitely brought new challenges with not being able to see brokers face-to-face or in a group environment, therefore video meetings have really helped to bridge that gap. 

  

What personal talent/skill is most valuable in doing your job? 

I would say my strongest skill is building those key relationships with firms and individuals. There is a really great saying which I always keep in the back of my head. “If people like you, they will listen to you; but if they trust you, they will do business with you.”.  

  

What personal talent/skill would you most like to improve on? 

The job can be very challenging and time consuming and getting that work-life balance right when you have small children is always a challenge and something I continue to work on. 

  

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls? 

Well, the traffic around the North West can certainly be challenging so I take every opportunity when I can in traffic to get back to brokers with queries and new business calls.  I think there is a balance to be struck and doing video meetings can also be rewarding however there is nothing like meeting people face-to-face. 

  

What’s the best bit of career-related advice you’ve ever been given? 

Do what turns you on. Do something that if you had all the money in the world, you’d still be doing it. You have got to have a reason to jump out of bed in the morning. 

  

What is the most quirky/unique property deal you’ve been involved in? 

One of the most interesting properties that I have ever come across was a subterranean property. It was incredible. Being so outside of what we normally do, this was a real challenge and one we managed to finance for the client. 

With regards to deals, it’s the ones which you are involved with from the start to finish. Where you can use your expertise to help navigate through in order to get the best result for the client and the broker. What makes it even more worthwhile is when your firms and brokers recognise the efforts you put in to get the deals over the line.  

  

What was the greatest lesson you learned during lockdown? 

I guess the greatest lesson is taking time out in the day just to give yourself a few minutes, especially at home, it has helped me relax and be more productive. 

  

What was your motivation for choosing business development as a career? 

I really enjoy meeting and interacting with people from all walks of life, they all have a story to tell. I love being able to manage my area and the success and disappointments are down to me. I can control my own destiny to a degree. I like having challenging targets and this is what drives me on. 

  

If you could do any other job in the property sector, what would it be and why?   

I am really happy where I am, however, I really enjoyed my previous roles in estate agency and property management. I loved dealing with landlords old and new and the fast-paced nature and dedication to be the best. They are many transferable skills and experience which I now use in my current role, for sure. 

  

What did you want to be growing up?   

Well, I had ambitions to become a professional basketball player, and although I played in the national league, I would love to have gone to college in the States to play. 

  

What’s your favourite face mask design/pattern to wear?   

Has to be the Paragon one. Black with a logo. 

  

And finally, what’s the strangest question you’ve ever been asked? 

Do we lend on house boats? Although we pride ourselves on finding solutions to some of the most complex cases, that was a ‘no’. 

 

Know Your BDM: Pauline Rylands, West One Loans

Know Your BDM: Pauline Rylands, West One Loans

 

What locations and how many advisers and broker firms do you cover in your role? 

I currently cover the whole country and support our key partners and their teams.  

  

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic? 

Like most people, lots of Teams meetings and telephone calls which I’ve pre-booked to make sure my brokers get the most out of our time together.  

  

What personal talent/skill is most valuable in doing your job? 

Being organised and able to adapt quickly. This job is like a moving target and whilst you have to be organised, you also need to be able to change plans swiftly at the drop of a hat to accommodate people and changes. 

  

What personal talent/skill would you most like to improve on? 

The ability to complete admin. I think this is an issue for most salespeople. I constantly put it to the bottom of my ‘to do’ pile and will find anything else possible to do to avoid actually doing the admin. The mad thing is that when I force myself to do it, it never takes as long as I think it will and it’s never as bad as I believe it will be. 

  

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?  

A mix of both really. I’ve always got a list of things to do and use the time in the car – which can be many hours – to make the calls and catch up with people. Thank goodness for Siri. Zoom calls are great for keeping up to date with people more regularly than I might normally, due to the area I cover. 

  

What’s the best bit of career-related advice you’ve ever been given? 

“Be the best version of you that you can be” and “don’t ask others to do anything you wouldn’t do yourself”.  

Both have served me well. The first has pushed me to always work hard and stay until the job is done. The second has helped me build great relationships and has promoted teamwork – when others can see you’re willing to do anything, they often naturally follow suit. 

  

What is the most quirky/unique property deal you’ve been involved in? 

A property that was originally a hotel and the clients wanted to convert it into their home. The plans were incredible and the house was huge. It had a full chef’s kitchen for entertaining as well as a family kitchen for every day. As you can imagine, it was very extravagant. 

  

What was your lockdown coping strategy? 

Box sets. I watched very little live TV as I found it quite depressing and to be honest, I’ve never gone back to it. Give me a good crime series and I’m hooked and will completely binge them. My family go nuts as very little gets done around the house as a result! 

  

What was your motivation for choosing business development as a career? 

I genuinely love helping people and solving issues along with doing something different every day. This job fulfils that all. I’m like the three-year-old child who constantly asks “why?”.  

It drives people mad, but also breaks the “that’s the way we’ve always done it” mode. There’s always another way to look at things and if that helps my brokers and the business, I’m happy. 

  

If you could do any other job in the property sector, what would it be and why? 

Property development. I love a good project and designing or creating spaces for others to enjoy and admire. When I redecorate a room in my house, I rip everything out and normally start again with it, creating a modern space whilst respecting the age of the property – and I’m nosey. 

  

What did you want to be growing up? 

A police officer. That couldn’t be further from what I do now.  

  

What’s your favourite face mask design/pattern to wear? 

I have a paw print mask which I bought in support of a pet store. It makes people smile. 

  

And finally, what’s the strangest question you’ve ever been asked? 

Would you rather have fingers for toes or toes for fingers? I meet the weirdest people at times. 

Know Your BDM: Matt Ladak, Econveyancer

Know Your BDM: Matt Ladak, Econveyancer

 

What locations and how many advisers and broker firms do you cover in your role?

I am responsible for all of the South including London. I am responsible for approximately 200 plus intermediary firms with total adviser numbers ranging from one upwards.

 

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic?

Using tools such as Teams and Zoom has helped to keep in touch with everyone as well as nurture new relationships.

 

What personal talent/skill is most valuable in doing your job?

Active communication is the biggest. Being able to not just speak to people of varying levels but more importantly listening to them too. Adapting my communication style to the individual or group is key.

 

What personal talent/skill would you most like to improve on?

Something of which I shy away from is taking praise for a job well done. I know when I have done a good job, however I always look for how I could have done better and what could I improve on.

 

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?

Bumper-to-bumper traffic – even if it is on the M25. I personally feel I get more engagement from face-to-face meetings than Teams calls.

 

What’s the best bit of career-related advice you’ve ever been given?

Say ‘yes’ to the things that scare you, opportunities do not come along often. If you are afraid of an opportunity, it is always a good idea to try. This will help build confidence and often you find you can do the things that you think you could not.

 

What has been your lockdown coping strategy?

Keeping busy, taking regular exercise and breaks, especially away from my workspace and home.

 

What was your motivation for choosing business development as a career?

The satisfaction of being able to support, consult, advise business owners, then seeing the growth results and enjoying the “get in” moment.

 

What is the most quirky/unique property deal you’ve been involved in?

I am waiting to find it – I have heard about a few but I am looking forward to having my own – I am sure it won’t be long.

 

If you could do any other job in the property sector, what would it be and why?

I love looking around properties – so perhaps an estate agent or painter and decorator as I am handy with a paint brush.

 

What did you want to be growing up?

An actor or radio DJ – I love listening to music – don’t ask me to sing though.

 

What’s your favourite face mask design/pattern to wear?

I don’t really have a favourite. I just grab the first one in the drawer or car glovebox.

 

And finally, what’s the strangest question you’ve ever been asked?

What’s the worst date you have been on and why?

Know Your BDM: Jane Mullan, Pure Retirement

Know Your BDM: Jane Mullan, Pure Retirement

 

What locations and how many advisers and broker firms do you cover in your role? 

In my role as a BDM, I cover the whole of the south coast and that includes London and South Wales. As a result, I look after hundreds of adviser firms and thousands of advisers. It’s great. 

  

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic? 

Interaction and communication are key at all times. Even though face-to-face appointments had to take a back seat for a period of time, phone calls and the offer of a Zoom call really became an important part of the BDM role.  

  

What personal talent/skill is most valuable in doing your job? 

I believe a BDM has to be personable, adaptable and knowledgeable. Such a big part of the role is building and maintaining relationships that produce a level of rapport and trust.   

  

What personal talent/skill would you most like to improve on? 

Assertiveness is a skill I would like to work on. I believe it’s okay to question things in the correct manner and challenge things in the right way.  

  

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?  

As much as I love Zoom calls and what they did for contact during the pandemic, I am a firm believer in face-to-face meetings. Sitting in traffic comes with the territory as a BDM and it’s in those quieter moments that we can still touch base with our advisers, albeit on the phone. 

  

What’s the best bit of career-related advice you’ve ever been given? 

Always put in 100 per cent, do your best and keep plugging away.  

  

What is the most quirky/unique property deal you’ve been involved in? 

I had a query about a property with 100 sheep on the land once. These were used as pets and also referred to as ‘lawnmowers’. That was unique. 

  

What was the greatest lesson you learned during lockdown? 

Talk to each other. Being in lockdown at times felt lonely and to work from home day to day after being out on the road every day was a big change.  

Some days may have felt difficult but talking through this and being open and honest not only creates a platform for me but others as well who may be feeling the same.  

   

What was your motivation for choosing business development as a career? 

I love being out of the office and meeting people. Not one day is the same in the life of a BDM and I always find myself in a different town speaking to different people. I get to visit new places and it’s great to see businesses grow from strength to strength.  

  

If you could do any other job in the property sector, what would it be and why? 

It would be great to be a property developer and own a portfolio of properties to renovate and sell on. Homes Under the Hammer, here I come. 

  

What did you want to be growing up? 

Growing up, I wanted to be a nurse. 

  

What’s your favourite face mask design/pattern to wear? 

Having wanted to be a nurse growing up, I do like a standard surgical mask 

  

And finally, what’s the strangest question you’ve ever been asked? 

What favourite face mask design I like to wear. 

Know Your BDM: Jonathan Kirk, Recognise Bank

Know Your BDM: Jonathan Kirk, Recognise Bank

 

What locations and how many advisers and broker firms do you cover in your role? 

I cover Yorkshire and the M62 corridor – it’s a key area and plenty of advisers and brokerages based along it. The number I deal with is growing every week so it’s difficult to say.  

  

How have you changed the way you establish and maintain a good relationship with brokers in the pandemic?  

The pandemic has allowed me to save my travel time in the main. However, I am really glad that we are starting to see a relaxing of the rules and it is great to be out seeing people face to face again.  

  

What personal talent/skill is most valuable in doing your job?  

I have a passion for helping SMEs as I believe they are poorly serviced by the traditional funding banks. The most valuable skill I think, given the number of people we deal with and the number of cases, is to keep all those plates spinning and to make sure everyone gets the outcomes they want.  

  

What personal talent/skill would you most like to improve on? 

To probably stop saying yes and spreading myself too thinly. It’s a good skill to be able to learn how to say no. 

  

Where would you rather be stuck, in bumper-to-bumper traffic or back-to-back Zoom calls?  

In a strange way, probably neither – I think any good BDM would want to be communicating with advisers in the ways they want to be communicated with, so hopefully a mix of phone, email and face-to-face.  

Actually, sitting down with people has a lot going for it, and I think you can build really strong relationships by doing this, although I accept that’s been incredibly difficult over the last 18 months.   

  

What’s the best bit of career-related advice you’ve ever been given? 

“Slow down Jonny.” Sit up and smell the coffee, so to speak.  

  

What is the most quirky/unique property deal you’ve been involved in? 

There have been a few, for instance, I have lent to a couple of high-profile sports clubs in the past, which was, shall we say, very interesting.  

  

What has been your lockdown coping strategy? 

The simple ‘pleasures’ of cutting grass and walking the dog – essentially anything that gets me outside for some time.  

 

What was your motivation for choosing business development as a career?  

It’s great to help the SME market in Britain and knowing that you are really helping, shaping and changing people’s livelihoods.  

  

If you could do any other job in the property sector, what would it be and why?  

I think I’d like to be a valuer. I would love to be able to drive from site to site and take pictures for the day, although I appreciate there’s a lot more to the job than that.  

They are an essential part of our risk element, and their opinions are invaluable.  

  

What did you want to be growing up?  

A physiotherapist. 

  

What’s your favourite face mask design/pattern to wear? 

Paisley pattern – in pink. 

  

And finally, what’s the strangest question you’ve ever been asked? 

‘When you play water polo, how do the horses breathe under the water?’ If I had £1 for every time that was asked, I could open a bank. 

Know Your BDM: Justine Gainer, Econveyancer

Know Your BDM: Justine Gainer, Econveyancer

 

What is your role?

My role is head of new business development, this is a new role to Econveyancer and I am delighted to have been asked to take up this role. The primary focus of my new role is to identify and develop new business opportunities within the sector for both our business to business offering as well as our business to customer offering too. I’m very competitive at heart and enjoy working in the financial services sector.

 

What’s the best bit of career-related advice you’ve ever been given?

This undoubtedly comes from a previous manager during my time at Northern Rock, who now lives a happy life in Italy. His advice was to always have a low ego approach, and it is an approach that I stood by beforehand and definitely after his endorsement of the same.

It delivers a far more productive, enjoyable and collaborative working environment.

 

What did you want to be growing up?

When I was at school many moons back, the trend was to have career advisers visit to determine your chosen career path, the output of which being a prison warden. There surely must have been a shortage at the time, given at least half of my friends had the same result.

I remember wanting to be a pathologist for quite a while, however, my skills are far more art than science weighted. That said, I really enjoy a good murder-led documentary or series, Dexter in particular.

 

What led you to financial services?

In truth, I fell into financial services – it all started in the 1990’s at Eagle Star in Cheltenham when I decided that prior to which, working in a pub was not going to be a full-time career for me.

This, followed by a short stint at Barclays Bank before moving onto becoming a mortgage IFA at Bradford and Bingley until 2004. After that I joined Northern Rock which then became Virgin Money, until 2016. In 2016 I joined ULS.

 

What’s changes have you seen in your market during Covid?

I truly believe that Covid has caused many businesses to put their foot on the gas in driving forward technological advances. There is a huge opportunity to evolve our market further through technology, and the lack of physical interaction since March 2020 has been a fuel injection in this regard.

Having conviction in your product is also key, and ULS are leading the way in digitising and evolving the conveyancing element of a client’s end-to-end mortgage journey.

 

What’s your favourite face mask design to wear?

It’s not one that I have yet, however, one with ‘artwork’ from my very young niece or nephew would be a treasure to wear. Maybe there’s a business idea right there?

 

And finally, what’s the strangest question you’ve ever been asked?

“What’s your favourite face mask design to wear?” Who would have thought that would even have been a question two years ago?

Know Your BDM: James Green, Dudley Building Society

Know Your BDM: James Green, Dudley Building Society

 

What locations and how many advisers and broker firms do you cover in your role?  

More than 1,000 intermediaries registered for direct business through six mortgage clubs. Additionally, we accept applications through 10 packager firms, meaning we can assist with applications for intermediaries who are not otherwise registered directly.  

We strive to be a beacon of support to our local community, but we are not a locally-restricted lender and will assist with properties across England and Wales. 

  

How do you establish and maintain a good relationship with brokers?  

I’m as accessible as possible for our partners whether by telephone, email or social media. I will be attending events now restrictions have lifted and returning to regular face-to-face appointments with partners. 

  

What personal talent/skill is most valuable in doing your job?  

My pragmatic approach to new case enquiries and can-do attitude for cases which are a little quirky. Coupled with an in-depth knowledge of our lending criteria. I am extremely proud of my personal brand and the service that I provide. 

  

What personal talent/skill would you most like to improve on?  

I’m a dreadful golfer. This is a talent I want to improve to save myself a lot of frustration. 

  

What’s the best bit of career related advice you’ve ever been given?  

The best advice I’ve ever received was from my grandmother as a child. She told me to always treat others as I would like to be treated myself and that is something which I carry with me through my professional and personal life. 

  

What is the most interesting/memorable property deal you’ve been involved in?  

We had an enquiry for a property which used to be a World War II air raid shelter. Due to the unusual construction type of this building, which included a design in keeping with the original look, it did not fit the criteria with most lenders. We were able to apply a common sense approach to the case. 

  

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?  

I am happy with the current regulation for the most part. I would like to see more investment into green initiatives which make a measurable difference to the environment. 

  

What was your motivation for choosing business development as a career?  

I love people. From all the roles I have held over the years, the memories which have stayed with me are those where I have positively impacted someone’s life and aspirations. 

  

If you could do any other job in the property sector, what would it be and why?   

It would be at Dudley Building Society. Having worked in all sorts of weird and wonderful roles over the years, it’s rare to find an employer that truly has the interests of its customers and colleagues at heart. So, my aim is to be part of the upper management structure and help to shape the journey that the society is on for years to come. 

  

What did you want to be growing up?   

I’ve always been a devout Wolverhampton Wanderers fan. My dream was to be the strike partner of one of our most beloved players, Steve Bull. I often spent evenings in the back garden pretending I was playing with Steve Bull. I even provided my own commentary. 

  

If you could have one superpower, what would it be?  

I would love to be able to speak foreign languages with ease. 

  

And finally, what’s the strangest question you’ve ever been asked?  

I did a short stint as a landscape gardener and was asked by a customer if the slabs they had ordered would be waterproof.