Know Your BDM: Louise Bosworth, Scottish Widows Bank

Know Your BDM: Louise Bosworth, Scottish Widows Bank

 

What locations and how many advisers and broker firms do you cover in your role? 

Of course, things are slightly different at the moment, but typically I cover a variety of postcodes in the South East, which is essentially all the major ‘car parks’ otherwise known as motorways from Swindon to Gatwick.  

I also support my telephone colleagues with brokers looking to use Scottish Widows Bank for the first time. There’s always a lot going on.   

 

How do you establish and maintain a good relationship with brokers? 

Good relationships with brokers is the bread and butter of what we do, so I always endeavour to return calls and emails quickly, and if something doesn’t go to plan I would try to go and see the broker, so I can assist with resolving the issue.  

Obviously until restrictions are eased, we can’t do that at the moment, so picking up the phone and scheduling time to talk is even more important than ever.   

  

What personal talent/skill is most valuable in doing your job? 

Being able to give a clear indication of whether we can assist with a case at the outset is the most important skill. Time is a very valuable resource, and no one wants to waste it. 

  

What personal talent/skill would you most like to improve on? 

I would love to improve my exam technique. I am currently studying for my Certificate in Regulated Equity Release (CeR-ER) exams.  

I haven’t studied since 2000 when I completed my CEMAP – unless you count two lots of GCSEs via my children.  

So being able to focus more when I am revising and then remembering everything when I get into the exam is definitely something I want to get better at.   

  

What’s the best bit of career-related advice you’ve ever been given? 

The best advice I have received is simple – keep smiling. 

  

What is the most interesting/memorable property deal you’ve been involved in? 

Due to our bespoke lending propositions and flexibility on lending criteria I’m very lucky to get involved with unusual scenarios and some beautiful properties on a daily basis – there are just too many to single one out.  

  

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry? 

I know the government has a lot on its plate at the moment, but I would engage with parliament about education and make it mandatory for children to be educated about financial services – from current accounts to loans, credit cards and mortgages.  

I think if they were more aware at a younger age then they would be better prepared for the future. 

  

What was your motivation for choosing business development as a career? 

I previously worked in retail bank branches with intermediaries and knew I definitely wanted to be involved in educating and supporting the broker network. Moving into a business development manager role really was the right fit for me.  

  

If you could do any other job in the property sector, what would it be and why? 

I love history, so a tour guide was my fantasy role. Having access to the secret parts of places like Hampton Court Palace would be a dream.   

  

What did you want to be growing up? 

I’m not quite sure if this answers the question, but I wanted to be by the sea. The closest I have got to so far is my village pond, but I fully intend to get there. 

  

If you could have one superpower, what would it be? 

I would like to be able to dematerialise like on Star Trek – it seems to be a much easier way to travel but would probably play havoc with my hair. 

  

And finally, what’s the strangest question you’ve ever been asked? 

The strangest question that I have ever been asked is what star sign I am. Weirdly, this was during an interview – but not for my current role. 

 

 

Know Your BDM: Caroline Brown, Halifax Intermediaries

Know Your BDM: Caroline Brown, Halifax Intermediaries

 

What locations and how many advisers and broker firms do you cover in your role?

I’m based in Glasgow City centre and West of Scotland, covering 125 companies and 350 advisers in my role.

 

How do you establish and maintain a good relationship with brokers?

I focus on getting to know the broker and understanding their business. Its important to be transparent with brokers to gain their trust and respect.

 

What personal skill is most valuable in doing your job?  

Having strong organisational skills and knowledge of the products and systems that we offer is really important.

 

What personal talent would you most like to improve on?

No matter how good you are at something, you can always get better, and it’s important to me that I keep building on my existing skills to become the best BDM for the brokers with whom I work.

 

What’s the best bit of career-related advice you’ve ever been given?

I always listen to feedback and strive to continually improve. Tenacity and persistence help you to develop, and that’s really important to me

 

What is the most interesting property deal you’ve been involved in?

All cases are complex and nothing is ever straightforward. The ability to take an enquiry and find a solution when the customer feels nothing is possible, is amazing. From short term self-employment to adverse credit scenarios and unusual constructions – I have seen it all over the years, so I’m really not phased.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

Wow that’s a huge job. To answer simply however, the whole process needs to be a lot easier for customers, brokers and lenders.

 

What was your motivation for choosing business development as a career?

I love the variety of the role and the ability to help customers move into their dream home. I enjoy all the challenges of the role, which are different from one day to another. Most-importantly however I love building relationships, which is definitely the best part of the job.

 

If you could do any other job in the property sector, what would it be and why?

I quite enjoyed being shown around some very nice new build homes on a site visit recently, so maybe I could do something in the new build sector.

 

What did you want to be growing up?

When you’re young, your mind changes every day. I think I wanted to be anything from a nurse, a film star, a pop star, a teacher and then eventually I decided I quite liked financial services and here I am.

 

If you could have one superpower, what would it be?

Time is always of the essence in this role, so I really wish that I could fly to appointments.

 

And finally, what’s the strangest question you’ve ever been asked?

As a parent of twins, I have been asked on several occasions if they are identical. Given that they are a girl and a boy, the answer is definitely no.

 

Know Your BDM: Emma Betteridge, Metro Bank

Know Your BDM: Emma Betteridge, Metro Bank

 

What locations and how many advisers and broker firms do you cover in your role? 

I look after Kent, Essex and Ipswich, focusing on the top 150 intermediary firms.  

 

How do you establish and maintain a good relationship with brokers? 

When I meet a broker for the first time, I always ask what they need from their business development manager (BDM) and try to adapt and accommodate.  

The majority of brokers I speak to want a BDM that is available and responds in a timely manner. I find effective communication is key to maintaining good relationships and above all else always return a call, even if you know it is going to be a difficult conversation. 

 

What personal skill is most valuable in doing your job? 

I try to be positive, friendly and approachable in all my interactions whether face-to-face or over the telephone. I listen and try to understand the broker’s needs to help build a rapport and therefore a strong and trusting working relationship. 

 

What personal skill would you most like to improve on? 

I need a better sense of direction. I’m always getting lost, and that definitely doesn’t help when you’re a field-based BDM. 

 

What’s the best bit of career-related advice you’ve ever been given? 

My parents always said: find a job you love so it never feels like work, and that’s what I’ve always tried to do throughout my career. 

 

What is the most memorable property deal you’ve been involved in? 

One of my first cases as a broker was for a lovely young family who had found their first home but were struggling to get the mortgage for it.  

I will always remember the tears and the emotion from my clients when their mortgage offer finally came through. It was such a wonderful feeling knowing that I’d truly helped someone achieve something that they didn’t think was possible. 

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry? 

I’d review the balance between regulation and the customer journey and try to make the process a little less daunting, particularly for firsttime buyers.  

 

What was your motivation for choosing business development as a career? 

I really enjoy meeting new people and building relationships, so business development is the perfect combination for me. I was a broker before I became a BDM so fully understand the importance of supporting the broker community.  

 

If you could do any other job in the property sector, what would it be and why? 

I wouldn’t mind presenting ‘Love it or List it’ to help clients explore the options available to them  move over Kirsty and Phil.  

 

What did you want to be growing up? 

Growing up, I was always passionate about performing arts and loved to dance. Before I worked in mortgages, I was lucky enough to work as a professional dancer and got to perform on stage and television.  

My dancing shoes are well and truly hung up now, but I’m still just as passionate about the arts as I was back then. 

 

If you could have one superpower, what would it be? 

I would love to fly. Before I had children, I loved to travel as often as I could, to as many new places as possible. There’s still so much I want to see, and if I could fly, I could whizz around and tick off all the places on my bucket list. 

 

And finally, what’s the strangest question you’ve ever been asked? 

I don’t think I’ve been asked any – there’s no such thing as a strange question. 

 

Know Your BDM: Keith Hickman, Family Building Society

Know Your BDM: Keith Hickman, Family Building Society

 

What locations and how many advisers and broker firms do you cover in your role? 

I support five key accounts in Central London at nine offices of around 200 mortgage advisers who write approximately £10bn of mortgage completions per year. 

 

How do you establish and maintain a good relationship with brokers? 

As I work from the brokers’ offices on a weekly basis, I am conscious I am a guest. I try not to be too intrusive, if I haven’t got anything new to say I keep myself to myself, but the brokers know I am there if they want to discuss anything with me. If I can’t assist, I try and explain why and provide an alternative solution. 

 

What personal talent/skill is most valuable in doing your job? 

I think my experience and the knowledge I have gained in over 30 years in the sector is invaluable.  

 

What personal talent/skill would you most like to improve on?  

Whilst I can readily recall industry changes over the years, I can sometimes struggle to instantly remember the finer points of a conversation earlier in the week. 

 

What’s the best bit of career-related advice you’ve ever been given? 

I can’t think of specific advice but a former older colleague, Peter Hay at Bristol and West and Bank of Scotland, who was my age when I was in my early twenties was inspirational in terms of his drive, enthusiasm and experience. 

 

What is the most interesting/memorable property deal you’ve been involved in? 

It’s always the last one. I breathe a collective sigh of relief when each complex prime case has been offered as most are always a bit of a rollercoaster getting them to this stage. 

 

If you were head of the FCA or PRA for the day, what would you change about regulation in the mortgage industry? 

Whilst there is no specific regulation, I’ve been amazed at the sheer number of group lending limits now imposed on an organisation like ourselves 

Whilst you can target specific types of lending the PRA needs to recognise that acquiring the right mix of mortgages is not like going to the sweet shop and purchasing pick and mix. The limitations imposed on smaller organisations appear to give them less room to manoeuvre and it’s not really a level playing field against the larger lenders.  

 

What was your motivation for choosing this industry as a career? 

My father had previously worked in a building society and retired at 50. Having completed my A levels, I didn’t fancy university and was offered the first job I applied for as a management trainee at Yorkshire Building Society and have never looked back.  

 

If you could do any other job in the property personal financial services sector, what would it be and why? 

I previously enjoyed a career as a BDM in 90s and a regional manager in the 00s working on behalf of a number of lenders including Bristol and West CMS, Western Trust and Savings, Britannia, Bank of Scotland and Platform Home Loans. I wouldn’t look any further than that.

Following the credit crunch, I passed the Certificate of Financial Planning and Long Term Care so I would like to represent a protection, investment or pension provider.  

 

What did you want to be growing up? 

A turf accountant. In my spare time I dabble on laying odds on certain events which is the closest I’ve become to realising my dream. I guess the similarities between this and my current role both involve assessing risk. 

 

If you could have one super power, what would it be? 

From an underwriting perspective being able to foresee client’s credit profiles at enquiry stage and building these into my agreements in principle to save the wasted time seeking solutions when multiple undisclosed credit entries appear application stage. 

 

And finally, what’s the strangest question you’ve ever been asked? 

The previous question. 

 

Know Your BDM: Charlie Stack, The Mortgage Lender

Know Your BDM: Charlie Stack, The Mortgage Lender

 

What locations and how many advisers and broker firms do you cover in your role?

I cover the Midlands area which stretches as far north as Stoke-on-Trent, down to Oxford. I work with around 1,100 registered broker firms.

 

How do you establish and maintain a good relationship with brokers?

My job is to make the broker’s role easier and that means going that extra mile. Especially when you’re dealing with complex cases you need to be able to be able to work in close partnership with brokers and think outside the box to find a solution for their borrowers.

 

What personal skill is most valuable in doing your job?

Being reliable is so important in this industry. Brokers need to be able to rely on you and feel confident that you’re going to make their job easier – not more difficult. I really enjoy working with people and that helps too.

I guess I must be doing something right, because I’ve just found out that I’ve been nominated for the British Specialist Lending Awards as a Rising Star.

 

What personal skill would you most like to improve on?

I never want to stop learning and gaining knowledge of the industry. That’s important for my job satisfaction but also vital to the brokers I work with too.

 

What’s the best bit of career-related advice you’ve ever been given?

It was from our head of sales, David Eaves. He said you should treat everyday as a day to learn, and that’s so important because the industry does not stand still, it’s always changing – as are the needs of borrowers and the challenges brokers face.

 

What is the most memorable property deal you’ve been involved in?

I handled a case last year – it was for over a million pounds and because of the complexities involved I worked with the broker to find a solution for the borrower which took several months. It was a challenging case, and pretty much all of our team got involved. The broker was impressed by the patience and perseverance we showed and over the moon when we found a solution for them.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

To help more first-time buyers onto the property ladder. Last year I bought my first home, but a lot of my friends are struggling. They come to me for advice and a bit of a moan about how difficult it is.

 

What was your motivation for choosing business development as a career?

My first business development role was with a utility company. Although I enjoyed the sales side of the job, it was phone-based and I needed more interaction with customers. I hadn’t really considered financial services until it was suggested to me by a family friend who took me under his wing and acted as a mentor. The rest, as they say, is history and I’ve never looked back – it’s the perfect job for me.

 

If you could do any other job in the property sector, what would it be and why?

To be a national account manager at The Mortgage Lender. That’s my next step up.

 

What did you want to be growing up?

A professional footballer. I was lucky enough to play for my team, West Bromwich Albion as well as Derby County and Burton Albion.

 

If you could have one superpower, what would it be?

To have superhuman strength – it seems like it would be a useful (and impressive) superpower to have.

 

And finally, what’s the strangest question you’ve ever been asked?

I don’t think I’ve had any really strange questions as a BDM – yet. But personally, the strangest is being asked to take part in not one, but three, Crime Watch re-enactments.

 

 

 

Know Your BDM: Holly Hynd, Paragon

Know Your BDM: Holly Hynd, Paragon

 

What locations and how many advisers and broker firms do you cover in your role?

I cover the whole of Scotland, working with around 1,600 brokers, the majority of whom deal with the complex side of buy to let. There are occasions when I’m driving through the most beautiful scenic spots which is a huge bonus to the job.

 

How do you establish and maintain a good relationship with brokers?

I’m a really forward and chatty person so establishing relationships is the easiest part of my job. To maintain good relationships it’s important to listen, take on all feedback and do everything you can to ensure positive outcomes.

 

What personal trait is most valuable in doing your job?

Positivity. In between appointments, driving, calls and emails it can be hard to keep your head above water, but I think a positive attitude goes a long way.

 

What personal trait would you most like to improve on?

Assertiveness. I’m a bit of people pleaser and always want to help even when it’s strictly not down to me to fix the problem. It’s certainly not a bad trait but it’s where I see my work life balance slipping.

 

What’s the best bit of career-related advice you’ve ever been given?

Never go to your boss with a problem. Go to them with a problem and two solutions.

 

What is the most interesting/memorable property deal you’ve been involved in?

One deal that springs to mind was a large portfolio landlord who was moving their properties from a personal name to limited company, while purchasing a few new properties. As we dealt with the purchases first, I suggested the broker and client may want to consider a forward funding facility, which allowed us to underwrite a future line of credit.

After undergoing an interview with our underwriters, due to the experience of the landlord we were able to offer a £3m facility, which meant when he decided to incorporate his properties into his limited company we only required valuations and a quick credit search.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

More lending for sustainable and innovative design in housing. It would be great to see industry support for new methods of construction to allow for progress in reducing CO2 emissions while providing new homes in an affordable manner. There are some really cool designs but there is still a tentativeness about veering from the tried and tested methods.

 

What was your motivation for choosing business development as a career?

My dad actually has a very similar job in engineering, so I guess it’s in the blood.

 

If you could do any other job in the property sector, what would it be and why?

There is a show about real estate agents in New York that compete to sell these whopping big city mansions and throw big parties to show off the properties. I’d be excellent at that and their million-dollar commission would be nice too.

 

What did you want to be growing up?

A nurse … which I did go to study for a short time. It was amazing but only being 18 I was just too young and wasn’t cut out for it.

 

If you could have one superpower, what would it be?

To fly … I hate airports.

 

And finally, what’s the strangest question you’ve ever been asked?

I’m always asked what time of year I’m born … especially around Christmas, and yes its 12 December. I actually used to have a boss called Rudolf and in December our colleagues would have a field day.

 

 

Know Your BDM: Hamer Garland, Leeds Building Society

Know Your BDM: Hamer Garland, Leeds Building Society

 

What locations and how many advisers and broker firms do you cover in your role?

As an office-based business development manager (BDM) I have a wide and varied geographical remit and help thousands of brokers and companies.

My day can include helping brokers from as far afield as Inverness, Newport or Dorchester to name but a few.

 

How do you establish and maintain a good relationship with brokers?

For me it’s all about understanding what people want and need from me as a BDM, and adapting accordingly.

Everyone is different and if you can quickly fathom what makes people tick and what they want to achieve from an interaction then you’re halfway there.

Good relationships don’t just happen. It’s about building trust and respect by demonstrating a great service and delivering results for brokers and their customers.

 

What personal talent/skill is most valuable in doing your job?

Listening. It’s vital to listen to the needs of brokers. As a lender operating in areas less well served by the wider mortgage market, some of the queries we receive can be more complex so listening carefully and understanding the details is crucial.

 

What personal talent/skill would you most like to improve on?

I used to play the piano a lot but my enthusiasm has waned over the years. It would be good to rekindle my enjoyment and spend some time improving my skills again.

 

What’s the best bit of career-related advice you’ve ever been given?

It’s not the most ground breaking but it holds true: simply think about what makes you happy and do more of it.

 

What is the most interesting/memorable property deal you’ve been involved in?

Probably my own. When I bought my first house 10 years ago, it was a repossession – which obviously pulled at my heart strings a little bit.

However, once I’d been in the property a while, interesting things kept coming to light, including how the owners had raised capital for the purchase and how they’d disappeared abroad without telling their friends or family.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

Anything to make life simpler for brokers and customers.

 

What was your motivation for choosing business development as a career?

I’ve done a variety of roles in my career, teaching, sales and business and marketing analytics. What these roles had in common was working with people to solve problems and in some ways, the BDM role is a hybrid of all of those things.

I like the hustle and bustle of the mortgage industry and ultimately I’m playing my part in helping people have the home they want.

 

If you could do any other job in the property sector, what would it be and why?

A property developer. My own house was a massive project and it’s always nice to be able to see the fruits of your labour. Plus, I’d be creating homes for people to enjoy.

 

What did you want to be growing up?

I wanted to write music for film and television. It’s still my dream job.

 

If you could have one super power, what would it be?

Mind control would be a good one. You’d be able to do all the noble stuff like delivering world peace, but also give yourself an easy and highly amusing life at the same time.

 

And finally, what’s the strangest question you’ve ever been asked?

I was once asked if I could come and talk to primary school children about the importance of dental flossing. That was a strange question, but thankfully, it turned out they had the wrong number!

Also, I had a new business inquiry about an aerospace engineer who had a second job as a pizza delivery driver. Possibly the strangest job combination ever.

Know Your BDM: David Wheatley, Foundation Home Loans

Know Your BDM: David Wheatley, Foundation Home Loans

 

What locations and how many advisers and broker firms do you cover in your role?

I look after the east of England alongside Victoria Pearce who is the regional account manager. We cover 411 firms and have around 850 individual brokers.

 

How do you establish and maintain a good relationship with brokers?

I focus on being as transparent as possible with brokers with every interaction giving straight-forward, honest answers whether it is if we’re able to lend on a case or the status of an application. I also feel that putting the customer at the heart of every conversation is imperative whilst in the role.

 

What personal talent/skill is most valuable in doing your job?

My listening and questioning skills mean that I am able to hopefully manage brokers’ expectations incredibly well which is then transferred onto the customer and that should create much more repeat business for all parties involved.

 

What personal talent/skill would you most like to improve on?

I wish I could speak multiple languages.

 

What’s the best bit of career-related advice you’ve ever been given?

The best career advice I have ever received is that there is no such thing as luck in business, you always make your own luck by being in the right place and having skilful conversations at all times.

 

What is the most interesting/memorable property deal you’ve been involved in?

This was for an applicant who was going through a separation and believed they were going to need to rent; the broker was unaware we were able to help with a residential mortgage until they put the call into us.

We got the decision in principle out on that day, and were able to evidence this to the required people in a very short space of time. The speed and service that accompanied this deal meant we were able to lend to the customer which made me pretty proud to be part of this company.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

I would work on creating more of a balance between customer and lender but feel that this would take much more than one day to be done properly.

 

What was your motivation for choosing business development as a career?

Business development had never occurred to me until I started looking to move from my previous role and gave my details to a recruiter. They looked at my experience and asked whether I would be interested as they thought it would be a good fit for my skills and experience. Since then I haven’t really looked back.

 

If you could do any other job in the property sector, what would it be and why?

It would probably be an architect as I’d love to see my creations come to life from paper to reality.

 

What did you want to be growing up?

Growing up like most I wanted to do several different things, ranging from being in the military to an illustrator, although nothing was ever truly set in stone.

 

If you could have one super power, what would it be?

Being able to become different animals would be pretty cool.

 

And finally, what’s the strangest question you’ve ever been asked?

When I worked at a pub I was asked would I rather have chicken sized man legs or man sized chicken legs – that’s pretty hard to beat.

Know Your BDM: Gareth Gale, Scottish Widows Bank

Know Your BDM: Gareth Gale, Scottish Widows Bank

 

What locations and how many advisers and broker firms do you cover in your role?

I cover a large area of South Wales and the South West. I manage relationships with these advisers alongside our telephone business development managers (TBDMs).

 

How do you establish and maintain a good relationship with brokers?

All brokers are different, and work with a wide range of clients, so I make sure that I understand their challenges and what they are trying to achieve. There is no one-size-fits-all approach to maintaining good relationships, and I really do make the effort to get to know brokers as individuals.

 

What personal skill is most valuable in doing your job?

The most important personal skills for this job are time management and being organised. I cover a large area across Wales and the South West, so it is crucial that I am organised to ensure I have enough time to spend with brokers and make sure that queries are dealt with on time.

 

What personal skill would you most like to improve on?

In any role it is vital to keep learning, developing and improving. Understanding the complexities and challenges of working as a broker and how we can help is a must.

 

What’s the best bit of career-related advice you’ve ever been given?

The best bit of career advice I have had is ‘never stop improving’. Regardless of how well or how long people have been doing their role, there is always room for improvement.

 

What is the most memorable property deal you’ve been involved in?

Having been involved in so many different enquiries over the years, it’s hard to pick out just one. I will always give 100 per cent to any enquiry and like to think between myself and the adviser, we can explore all available options to help clients get their mortgage and property.

 

If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?

That is a huge job, and I’m sure there is lots I would want to look at. As a priority, I’d want to focus on first-time buyers. Although a lot has been done to help first-time buyers with schemes such as Help to Buy, I still think there is more that can be done to help get this segment of buyers onto the market.

 

What was your motivation for choosing business development as a career?

I love meeting and working with new people which makes a BDM role ideal. The industry is forever changing and the role is so varied, which really drives me. I never thought I’d be doing this job, but I’m definitely in the right place.

 

If you could do any other job in the property sector, what would it be and why?

I’ve always fancied myself as a builder or carpenter. I’ve taken on a few larger DIY projects where my enthusiasm has outweighed my ability but it’s still something I enjoy.

 

What did you want to be growing up?

I’ve always liked maths, so once I realised my football was not up to scratch I knew I would end up doing something in finance.

 

If you could have one superpower, what would it be?

It would definitely be the ability to fly. The amount of time I spend sat in the car in traffic means this would save me hours every week.

 

And finally, what’s the strangest question you’ve ever been asked?

Having been in my job for many years, I’ve been asked several odd questions, however the strangest question is ‘Can we secure a mortgage on a house made out of an old train carriage?’ I almost ‘lost steam’ with that one.

 

 

 

 

Principality BS appoints new-build BDM

Principality BS appoints new-build BDM

 

Willacott has more than 20 years’ experience in the mortgages industry, including 12 years in mortgage advisory positions for Principality.

Prior to that she was a broker for Moneypilot and spent 15 years at Barclays, including 11 as a mortgage adviser.

Principality said Willacott will be providing valuable support to the society’s broker network and will ensure brokers experience a supportive and positive relationship with the mutual.

Principality Intermediaries national development manager Helen Lewis said she was looking forward to welcoming Willacott to the intermediary team.

“New-build housing is a growing market for Principality and it is great that we have a dedicated business development manager to support this sector of the business,” she said.

“Niki comes with a strong background of mortgage and broker experience and I am confident she will be able to support our brokers with their new-build propositions in the best possible way.”

Willacott added: “I’m delighted to be starting my new role at Principality as new-build business development manager. My key priorities will be to engage with new and existing brokers across the UK, giving advice, support and information on our new-build products.”