What locations and how many advisers and broker firms do you cover in your role?
I look after the east of England alongside Victoria Pearce who is the regional account manager. We cover 411 firms and have around 850 individual brokers.
How do you establish and maintain a good relationship with brokers?
I focus on being as transparent as possible with brokers with every interaction giving straight-forward, honest answers whether it is if we’re able to lend on a case or the status of an application. I also feel that putting the customer at the heart of every conversation is imperative whilst in the role.
What personal talent/skill is most valuable in doing your job?
My listening and questioning skills mean that I am able to hopefully manage brokers’ expectations incredibly well which is then transferred onto the customer and that should create much more repeat business for all parties involved.
What personal talent/skill would you most like to improve on?
I wish I could speak multiple languages.
What’s the best bit of career-related advice you’ve ever been given?
The best career advice I have ever received is that there is no such thing as luck in business, you always make your own luck by being in the right place and having skilful conversations at all times.
What is the most interesting/memorable property deal you’ve been involved in?
This was for an applicant who was going through a separation and believed they were going to need to rent; the broker was unaware we were able to help with a residential mortgage until they put the call into us.
We got the decision in principle out on that day, and were able to evidence this to the required people in a very short space of time. The speed and service that accompanied this deal meant we were able to lend to the customer which made me pretty proud to be part of this company.
If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?
I would work on creating more of a balance between customer and lender but feel that this would take much more than one day to be done properly.
What was your motivation for choosing business development as a career?
Business development had never occurred to me until I started looking to move from my previous role and gave my details to a recruiter. They looked at my experience and asked whether I would be interested as they thought it would be a good fit for my skills and experience. Since then I haven’t really looked back.
If you could do any other job in the property sector, what would it be and why?
It would probably be an architect as I’d love to see my creations come to life from paper to reality.
What did you want to be growing up?
Growing up like most I wanted to do several different things, ranging from being in the military to an illustrator, although nothing was ever truly set in stone.
If you could have one super power, what would it be?
Being able to become different animals would be pretty cool.
And finally, what’s the strangest question you’ve ever been asked?
When I worked at a pub I was asked would I rather have chicken sized man legs or man sized chicken legs – that’s pretty hard to beat.