Tag Result: customer service
Help to Buy phone line hell risks homeowner sales falling through
Homeowners who bought their property under the government’s flagship Help to Buy Equity ...
Development finance is an art but scientific approach can help broker and customer – HTB
Art or science? This question seems to me to permeate through almost everything in life. C...
Nearly a third of key workers and self-employed have been rejected for a mortgage
Around 30 per cent of key workers had been turned down for a mortgage and 28 per cent of s...
HSBC to host second emerging talent event to celebrate rising star brokers
HSBC will host fifty talented young mortgage brokers at its Canary Wharf headquarters this...
Time to listen and learn from consumer feedback – Dewey
The introduction of the Financial Conduct Authority’s new Consumer Duty Act is only mont...
The Bridging Group joins the ASTL
Short-term lender The Bridging Group has joined the Association of Short Term Lenders (AST...
Best of both: tips for delivering a hybrid service – Stinton
As offices across the country begin to reopen and face-to-face meetings resume, it’s fai...
Flexible lending criteria biggest priority for borrowers post-pandemic
Nearly eight in ten brokers said that flexible lending criteria was a more important prior...
Rising Star: Lauren Whelan, Leeds Building Society
This week, Mortgage Solutions is speaking with Lauren Whelan, customer services administra...
How and why Mortgage Bureau outsourced its telephone answering – Hyde
Time-poor mortgage intermediaries are more stretched than ever before.