The underwriters started training this month, taking the number of underwriters currently dedicated to intermediaries to over 130 in total.
The lender said this ‘will help to improve a quick offer turnaround time as well as enhance lending decisions for brokers and their customers.’
Jeremy Duncombe, director of intermediary distribution at Accord, said: “We changed the way we process our mortgage applications two years ago giving our underwriters the autonomy to make lending decisions, as well as offering brokers direct access to our underwriters.
“This has received a positive response from intermediaries, and we’re seeing an increase in the amount of business brokers place with us. However, we recognise that it’s important not to rest on our laurels, so we’ve continued to invest in people to provide the best possible service to brokers.”
“We constantly listen to broker feedback and we know how important our principle-based underwriting decisions and direct underwriter access is. This allows us to enhance further streamline the experience for intermediaries.”
In March, Accord launched an online product transfer process offering access to all documentation and 90-day transfer offers. Brokers get a 0.30% retention fee on completion.