In the next chapter in our video series, in association with Accord Mortgages, Duncombe says mortgage leneder Accord has coined the phrase ‘What can you do that a robot can’t?’ in its growth series adding ‘for me it’s the soft facts.’
“Technology can be harnessed to to add value for the customer in the advice process,” he adds.
Mortgage club PMS and network Sesame have invested £5m so far to support their almost 10,000 mortgage brokers, said Jane Benjamin, director, mortgages at Sesame Bankhall Group.
She noted that the question for advisers will be: “Does your customer know where you fit? Where are you for the customer in the mortgage journey?”
“You need to make sure you are relevant.”
The video panelists from screen left to screen right are:
Victoria Hartley, group editor, Mortgage Solutions
Jeremy Duncombe, director of intermediary distribution, Accord Mortgages
Jane Benjamin, director, mortgages, Sesame Bankhall Group
Greg Cunnington, director of lender relationships and new homes at Alexander Hall