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Technology no adviser threat but a chance to enhance customer service – Accord video three

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  • 24/05/2019
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Technology no adviser threat but a chance to enhance customer service – Accord video three
Where technology was seen as a potential threat to brokers 12 to 18 months ago, that has subtly shifted and is to become an opportunity, said Jeremy Duncombe, director of intermediary distribution, Accord Mortgages

 

In the next chapter in our video series, in association with Accord Mortgages, Duncombe says mortgage leneder Accord has coined the phrase ‘What can you do that a robot can’t?’ in its growth series adding ‘for me it’s the soft facts.’

“Technology can be harnessed to to add value for the customer in the advice process,” he adds.

Mortgage club PMS and network Sesame have invested £5m so far to support their almost 10,000 mortgage brokers, said Jane Benjamin, director, mortgages at Sesame Bankhall Group.

She noted that the question for advisers will be: “Does your customer know where you fit? Where are you for the customer in the mortgage journey?”

“You need to make sure you are relevant.”

 

 

The video panelists from screen left to screen right are:

 

Victoria Hartley, group editor, Mortgage Solutions

Jeremy Duncombe, director of intermediary distribution, Accord Mortgages

Jane Benjamin, director, mortgages, Sesame Bankhall Group

Greg Cunnington, director of lender relationships and new homes at Alexander Hall

 

Watch parts one and two of the video series debating the Mortgages Market Study and product transfers.

 

 

 

 

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